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Service robots often perform their main functions in public settings, interacting with more than one person at a time. How these robots should handle the affairs of individual users while also behaving appropriately when others are present is an open question. One option is to design for flexible agent embodiment: letting agents take control of different robots as people move between contexts. Through structured User Enactments, we explored how agents embodied within a single robot might interact with multiple people. Participants interacted with a robot embodied by a singular service agent, agents that re-embody in different robots and devices, and agents that co-embody within the same robot. Findings reveal key insights about the promise of re-embodiment and co-embodiment as design paradigms as well as what people value during interactions with service robots that use personalization.
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Exploring Virtual Agents for Augmented Reality
Prior work has shown that embodiment can benefit virtual agents, such as increasing rapport and conveying non-verbal information. However, it is unclear if users prefer an embodied to a speech-only agent for augmented reality (AR) headsets that are designed to assist users in completing real-world tasks. We conducted a study to examine users' perceptions and behaviors when interacting with virtual agents in AR. We asked 24 adults to wear the Microsoft HoloLens and find objects in a hidden object game while interacting with an agent that would offer assistance. We presented participants with four different agents: voice-only, non-human, full-size embodied, and a miniature embodied agent. Overall, users preferred the miniature embodied agent due to the novelty of his size and reduced uncanniness as opposed to the larger agent. From our results, we draw conclusions about how agent representation matters and derive guidelines on designing agents for AR headsets.
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- Award ID(s):
- 1750840
- PAR ID:
- 10094469
- Date Published:
- Journal Name:
- Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
- Page Range / eLocation ID:
- 281:1-281:12
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1145/3290605.3300511
