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Mistakes, failures, and transgressions committed by a robot are inevitable as robots become more involved in our society. When a wrong behavior occurs, it is important to understand what factors might affect how the robot is perceived by people. In this paper, we investigated how the type of transgressor (human or robot) and type of backstory depicting the transgressor's mental capabilities (default, physio-emotional, socio-emotional, or cognitive) shaped participants' perceptions of the transgressor's morality. We performed an online, between-subjects study in which participants (N=720) were first introduced to the transgressor and its backstory, and then viewed a video of a real-life robot or human pushing down a human. Although participants attributed similarly high intent to both the robot and the human, the human was generally perceived to have higher morality than the robot. However, the backstory that was told about the transgressors' capabilities affected their perceived morality. We found that robots with emotional backstories (i.e., physio-emotional or socio-emotional) had higher perceived moral knowledge, emotional knowledge, and desire than other robots. We also found that humans with cognitive backstories were perceived with less emotional and moral knowledge than other humans. Our findings have consequences for robot ethics and robot design for HRI.
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Sharing Stress With a Robot: What Would a Robot Say?
With the prevalence of mental health problems today, designing human-robot interaction for mental health intervention is not only possible, but critical. The current experiment examined how three types of robot disclosure (emotional, technical, and by-proxy) affect robot perception and human disclosure behavior during a stress-sharing activity. Emotional robot disclosure resulted in the lowest robot perceived safety. Post-hoc analysis revealed that increased perceived stress predicted reduced human disclosure, user satisfaction, robot likability, and future robot use. Negative attitudes toward robots also predicted reduced intention for future robot use. This work informs on the possible design of robot disclosure, as well as how individual attributes, such as perceived stress, can impact human robot interaction in a mental health context.
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- Award ID(s):
- 1734100
- PAR ID:
- 10196382
- Date Published:
- Journal Name:
- Human-Machine Communication
- Volume:
- 1
- ISSN:
- 2638-602X
- Page Range / eLocation ID:
- 133 to 158
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Journal Article:
- https://doi.org/10.30658/hmc.1.8
