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Social media has become an indispensable resource in disaster response, providing real-time crowdsourced data on public experiences, needs, and conditions during crises. This user-generated content enables government agencies and emergency responders to identify emerging threats, prioritize resource allocation, and optimize relief operations through data-driven insights. We present an AI-powered framework that combines natural language processing with geospatial visualization to analyze disaster-related social media content. Our solution features a text analysis model that achieved an 81.4% F1 score in classifying Twitter/X posts, integrated with an interactive web platform that maps emotional trends and crisis situations across geographic regions. The system’s dynamic visualization capabilities allow authorities to monitor situational developments through an interactive map, facilitating targeted response coordination. The experimental results show the model’s effectiveness in extracting actionable intelligence from Twitter/X posts during natural disasters.
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Assessing Social License to Operate from the Public Discourse on Social Media
Organisations are monitoring their Social License to Operate (SLO) with increasing regularity. SLO, the level of support organisations gain from the public, is typically assessed through surveys or focus groups, which require expensive manual efforts and yield quickly-outdated results. In this paper, we present SIRTA (Social Insight via Real-Time Text Analytics), a novel real-time text analytics system for assessing and monitoring organisations’ SLO levels by analysing the public discourse from social posts. To assess SLO levels, our insight is to extract and transform peoples’ stances towards an organisation into SLO levels. SIRTA achieves this by performing a chain of three text classification tasks, where it identifies task-relevant social posts, discovers key SLO risks discussed in the posts, and infers stances specific to the SLO risks. We leverage recent language understanding techniques (e.g., BERT) for building our classifiers. To monitor SLO levels over time, SIRTA employs quality control mechanisms to reliably identify SLO trends and variations of multiple organisations in a market. These are derived from the smoothed time series of their SLO levels based on exponentially-weighted moving average (EWMA) calculation. Our experimental results show that SIRTA is highly effective in distilling stances from social posts for SLO level assessment, and that the continuous monitoring of SLO levels afforded by SIRTA enables the early detection of critical SLO changes.
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- Award ID(s):
- 1726260
- PAR ID:
- 10205275
- Date Published:
- Journal Name:
- Proceedings of the 28th International Conference on Computational Linguistics: Industry Track
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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