Emergency Response Management (ERM) is a critical problem faced by communities across the globe. Despite this, it is common for ERM systems to follow myopic decision policies in the real world. Principled approaches to aid ERM decision-making under uncertainty have been explored but have failed to be accepted into real systems. We identify a key issue impeding their adoption --- algorithmic approaches to emergency response focus on reactive, post-incident dispatching actions, i.e. optimally dispatching a responder after incidents occur. However, the critical nature of emergency response dictates that when an incident occurs, first responders always dispatch the closest available responder to the incident. We argue that the crucial period of planning for ERM systems is not post-incident, but between incidents. This is not a trivial planning problem --- a major challenge with dynamically balancing the spatial distribution of responders is the complexity of the problem. An orthogonal problem in ERM systems is planning under limited communication, which is particularly important in disaster scenarios that affect communication networks. We address both problems by proposing two partially decentralized multi-agent planning algorithms that utilize heuristics and exploit the structure of the dispatch problem. We evaluate our proposed approach using real-world data, and find that in several contexts, dynamic re-balancing the spatial distribution of emergency responders reduces both the average response time as well as its variance.
more »
« less
Designing Emergency Response Pipelines : Lessons and Challenges
Emergency response to incidents such as accidents, crimes, and fires is a major problem faced by communities. Emergency response management comprises of several stages and sub-problems like forecasting, resource allocation, and dispatch. The design of principled approaches to tackle each problem is necessary to create efficient emergency response management (ERM) pipelines. Over the last six years, we have worked with several first responder organizations to design ERM pipelines. In this paper, we highlight some of the challenges that we have identified and lessons that we have learned through our experience in this domain. Such challenges are particularly relevant for practitioners and researchers, and are important considerations even in the design of response strategies to mitigate disasters like floods and earthquakes.
more »
« less
- Award ID(s):
- 1814958
- PAR ID:
- 10275730
- Date Published:
- Journal Name:
- AI for Social Good Workshop, AAAI Fall Symposium Series 2020
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
Emergency Response Management (ERM) is a critical problem faced by communities across the globe. Despite this, it is common for ERM systems to follow myopic decision policies in the real world. Principled approaches to aid ERM decision-making under uncertainty have been explored but have failed to be accepted into real systems. We identify a key issue impeding their adoption — algorithmic approaches to emergency response focus on reactive, post-incident dispatching actions, i.e. optimally dispatching a responder after incidents occur. However, the critical nature of emergency response dictates that when an incident occurs, first responders always dispatch the closest available responder to the incident. We argue that the crucial period of planning for ERM systems is not post-incident, but between incidents. This is not a trivial planning problem — a major challenge with dynamically balancing the spatial distribution of responders is the complexity of the problem. An orthogonal problem in ERM systems is planning under limited communication, which is particularly important in disaster scenarios that affect communication networks. We address both problems by proposing two partially decentralized multi-agent planning algorithms that utilize heuristics and exploit the structure of the dispatch problem. We evaluate our proposed approach using real-world data, and find that in several contexts, dynamic re-balancing the spatial distribution of emergency responders reduces both the average response time as well as its variance.more » « less
-
Designing effective emergency response management (ERM) systems to respond to incidents such as road accidents is a major problem faced by communities. In addition to responding to frequent incidents each day (about 240 million emergency medical services calls and over 5 million road accidents in the US each year), these systems also support response during natural hazards. Recently, there has been a consistent interest in building decision support and optimization tools that can help emergency responders provide more efficient and effective response. This includes a number of principled subsystems that implement early incident detection, incident likelihood forecasting and strategic resource allocation and dispatch policies. In this paper, we highlight the key challenges and provide an overview of the approach developed by our team in collaboration with our community partners.more » « less
-
Recent decades have seen a significant increase in the frequency, intensity, and impact of natural disasters and other emergencies, forcing the governments around the world to make emergency response and disaster management national priorities. The growth of extremely large and complex datasets — commonly referred to as big data — and various advances in information and communications technology and computing now support more effective approaches to humanitarian relief, logistical coordination, overall disaster management, and long-term recovery in connection with natural disasters and emergency events. Leveraging big data and technological advances for emergency management has attracted considerable attention in the research community. However, the desired merging of big data and emergency management (BDEM) requires coordinated efforts to align and define interdisciplinary terminologies and methodologies. To date, the key concepts and technologies in this emerging research area have not been coherently discussed in a sufficiently broad and multidisciplinary manner. In this article, an international team presents an overview of the BDEM domain, highlighting a general framework and discussing key challenges from several perspectives. We introduce and summarize typical technologies and applications, organized into the six broad categories. Finally, we outline several directions of future research.more » « less
-
Practice and research collaborations in the disaster domain have the potential to improve emergency management practices while also advancing disaster science theory. However, they also pose challenges as practitioners and researchers each have their own culture, history, values, incentives, and processes that do not always facilitate collaboration. In this paper, we reflect on a 6-month practice and research collaboration, where researchers and practitioners worked together to craft a social media monitoring system for emergency managers in response to the COVID-19 pandemic. The challenges we encountered in this project fall into two broad categories, job-related and timescale challenges. Using prior research on team science as a guide, we discuss several challenges we encountered in these two categories and show how our team sought to overcome them. We conclude with a set of best practices for improving practice and research collaborations.more » « less
- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Conference Paper:
- The DOI is not currently available.
