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Firms’ public communication on social media during disasters can benefit both disaster response efficiency and the perception of the corporate image. Despite its importance, limited guidelines are available to inform firms’ disaster communication strategies. The current study examines firms’ communication on social media in various disasters and how it impacts public engagement. We employ a novel natural language processing (NLP) approach, Semantic Projection with Active Retrieval (SPAR), to analyze Facebook posts made by Russell 3000 firms between 2009 and 2022 concerning various disasters. We show that firm communication can be measured based on two dimensions derived from the Competing Values Framework (CVF): internal versus external and stable versus flexible. We find that social media messages that emphasize operational continuity (internal/stable-oriented) are more popular during biological disasters. By contrast, messages that stress innovations and adaptations to disasters (external/flexible-oriented) elicit more engagement in weather-related disasters. The study offers a framework to characterize and guide firms’ design of disaster communication on social media in different disaster contexts. Our SPAR method is also available to firms to analyze their social media data and uncover the underlying patterns in communication across different contexts.
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Collaboration for chemistry communication: Insights from a research-practice partnership
As several recent National Academies of Sciences reports have highlighted, greater science communication research is needed on 1) communicating chemistry, and 2) building research-practice partnerships to advance communication across science issues. Here we report our insights in both areas, gathered from a multi-year collaboration to advance our understanding of how to communicate about chemistry with the public. Researchers and practitioners from science museums across the U.S. partnered with academic social scientists in science communication to develop and conduct multi-strand data collections on chemistry communication and informal education. Our focus was on increasing interest in, the perceived relevance of, and self-efficacy concerning chemistry through hands-on activities and connecting chemistry to broader themes concerning everyday life and societal impacts. We outline challenges and benefits of the project that future collaborations can gain from and illustrate how our strands of work complemented each other to create a more complete picture of public perceptions of chemistry.
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- Award ID(s):
- 1612482
- PAR ID:
- 10299780
- Date Published:
- Journal Name:
- Journal of Science Communication
- Volume:
- 20
- Issue:
- 04
- ISSN:
- 1824-2049
- Page Range / eLocation ID:
- N01
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Journal Article:
- https://doi.org/10.22323/2.20040801
