Airport Accessibility and Navigation Assistance for People with Visual Impairments
People with visual impairments often have to rely on the assistance of sighted guides in airports, which prevents them from having an independent travel experience. In order to learn about their perspectives on current airport accessibility, we conducted two focus groups that discussed their needs and experiences in-depth, as well as the potential role of assistive technologies. We found that independent navigation is a main challenge and severely impacts their overall experience. As a result, we equipped an airport with a Bluetooth Low Energy (BLE) beacon-based navigation system and performed a real-world study where users navigated routes relevant for their travel experience. We found that despite the challenging environment participants were able to complete their itinerary independently, presenting none to few navigation errors and reasonable timings. This study presents the first systematic evaluation posing BLE technology as a strong approach to increase the independence of visually impaired people in airports.
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10308750
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Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
1. This study explores the potential to promote lower-emissions air travel by providing consumers with information about the carbon emissions of alternative flight choices in the context of online flight search and booking. We surveyed over 450 employees of the University of California, Davis, asking them to choose among hypothetical flight options for university-related business trips. Emissions estimates for flight alternatives were prominently displayed alongside cost, layovers, and airport, and the lowest-emissions flight was labeled “Greenest Flight.” We found an impressive rate of willingness to pay for lower-emissions flights: around $200/ton of CO 2 e saved, a magnitude higher than that seen in carbon offsets programs, and consistent with findings from a prior study with a non-university-based sample. In a second step of analysis, we estimated the carbon and cost impacts if the university were to adopt a flight-search interface that prioritizes carbon emissions information and displays alternatives from multiple regional airports in their employee travel-booking portal. We estimated potential annual savings of 79 tons of CO 2 e, while reducing airfare costs by$56,000, mainly through an increased willingness of travelers to take advantage of cheaper nonstop (lower-emissions) flights from a more distant airport in the region over indirect flightsmore »