More Like this

1. Artificial Intelligence-Empowered Chatbot for Effective COVID-19 Information Delivery to Older Adults

   https://doi.org/10.4018/IJEHMC.293285  

   Wang, Xin; Liang, Tianyi; Li, Juan; Roy, Souradip; Pandey, Vikram; Du, Yang; Kong, Jun (November 2021, International Journal of E-Health and Medical Communications)

   The coronavirus disease 2019 (COVID-19) epidemic poses a threat to the everyday life of people worldwide and brings challenges to the global health system. During this outbreak, it is critical to find creative ways to extend the reach of informatics into every person in society. Although there are many websites and mobile applications for this purpose, they are insufficient in reaching vulnerable populations like older adults who are not familiar with using new technologies to access information. In this paper, we propose an AI-enabled chatbot assistant that delivers real-time, useful, context-aware, and personalized information about COVID-19 to users, especially older adults. To use the assistant, a user simply speaks to it through a mobile phone or a smart speaker. This natural and interactive interface does not require the user to have any technical background. The virtual assistant was evaluated in the lab environment through various types of use cases. Preliminary qualitative test results demonstrate a reasonable precision and recall rate. 

   more » « less
2. Understanding the Use of Images to Spread COVID-19 Misinformation on Twitter

   https://doi.org/10.1145/3579542  

   Wang, Yuping; Ling, Chen; Stringhini, Gianluca (April 2023, Proceedings of the ACM on Human-Computer Interaction)

   While COVID-19 text misinformation has already been investigated by various scholars, fewer research efforts have been devoted to characterizing and understanding COVID-19 misinformation that is carried out through visuals like photographs and memes. In this paper, we present a mixed-method analysis of image-based COVID-19 misinformation in 2020 on Twitter. We deploy a computational pipeline to identify COVID-19 related tweets, download the images contained in them, and group together visually similar images. We then develop a codebook to characterize COVID-19 misinformation and manually label images as misinformation or not. Finally, we perform a quantitative analysis of tweets containing COVID-19 misinformation images. We identify five types of COVID-19 misinformation, from a wrong understanding of the threat severity of COVID-19 to the promotion of fake cures and conspiracy theories. We also find that tweets containing COVID-19 misinformation images do not receive more interactions than baseline tweets with random images posted by the same set of users. As for temporal properties, COVID-19 misinformation images are shared for longer periods of time than non-misinformation ones, as well as have longer burst times. %\ywi added "have'' %\ywFor RQ2, we compare non-misinformation images instead of random images, and so it is not a direct comparison. When looking at the users sharing COVID-19 misinformation images on Twitter from the perspective of their political leanings, we find that pro-Democrat and pro-Republican users share a similar amount of tweets containing misleading or false COVID-19 images. However, the types of images that they share are different: while pro-Democrat users focus on misleading claims about the Trump administration's response to the pandemic, as well as often sharing manipulated images intended as satire, pro-Republican users often promote hydroxychloroquine, an ineffective medicine against COVID-19, as well as conspiracy theories about the origin of the virus. Our analysis sets a basis for better understanding COVID-19 misinformation images on social media and the nuances in effectively moderate them. 

   more » « less
3. Predicting Criticality in COVID-19 Patients

   https://doi.org/10.1145/3388440.3412463  

   Hallman, Roger A.; Chikkula, Anjali; Prioleau, Temiloluwa (September 2020, ACM International Conference on Bioinformatics, Computational Biology and Health Informatics (BCB))

   The COVID-19 pandemic has infected millions of people around the world, spreading rapidly and causing a flood of patients that risk overwhelming clinical facilities. Whether in urban or rural areas, hospitals have limited resources and personnel to treat critical infections in intensive care units, which must be allocated effectively. To assist clinical staff in deciding which patients are in the greatest need of critical care, we develop a predictive model based on a publicly-available data set that is rich in clinical markers. We perform statistical analysis to determine which clinical markers strongly correlate with hospital admission, semi-intensive care, and intensive care for COVID-19 patients. We create a predictive model that will assist clinical personnel in determining COVID-19 patient prognosis. Additionally, we take a step towards a global framework for COVID-19 prognosis prediction by incorporating statistical data for geographically and ethnically diverse COVID--19 patient sets into our own model. To the best of our knowledge, this is the first model which does not exclusively utilize local data. 

   more » « less
4. Transparency Enhances Positive Perceptions of Social Artificial Intelligence

   Xu, Y.; Bradford, N.; Radhika, G. (January 2023, Human behavior and emerging technologies)

   Social chatbots are designed to build emotional bonds with users, and thus it is particularly important to design these technologies so as to elicit positive perceptions from users. In the current study, we investigate the impacts transparent explanations of chatbots’ mechanisms have on users’ perceptions of the chatbots. A total of 914 participants were recruited from Amazon Mechanical Turk. They were randomly assigned to observe conversation between a hypothetical chatbot and user in one of the two-by-two experimental conditions: whether the participants received an explanation about how the chatbot was trained and whether the chatbot was framed as an intelligent entity or a machine. A fifth group, who believed they were observing interactions between two humans, served as a control. Analyses of participants’ responses to post-observation survey indicated that transparency positively affected perceptions of social chatbots by leading users to (1) find the chatbot less creepy, (2) feel greater affinity to the chatbot, and (3) perceive the chatbot as more socially intelligent, thought these effects were small. Importantly, transparency appeared to have a larger effect in increasing the perceived social intelligence among participants with lower prior AI knowledge. These findings have implications for the design of future social chatbots and support the addition of transparency and explanation for chatbot users. 

   more » « less
5. Identifying Ridesharing Risk, Response, and Challenges in the Emergence of Novel Coronavirus Using Interactions in Uber Drivers Forum

   https://doi.org/10.3389/fbuil.2021.619283  

   Mojumder, Md Nizamul; Ahmed, Md Ashraf; Sadri, Arif Mohaimin (February 2021, Frontiers in Built Environment)

   null (Ed.)

   The outbreak and emergence of the novel coronavirus (COVID-19) pandemic affected every aspect of human activity, especially the transportation sector. Many cities adopted unprecedented lockdown strategies that resulted in significant nonessential mobility restrictions; hence, transportation network companies (TNCs) have experienced major shifts in their operation. Millions of people alone in the USA have filed for unemployment in the early stage of the COVID-19 outbreak, many belonging to self-employed groups such as Uber/Lyft drivers. Due to unprecedented scenarios, both drivers and passengers experienced overwhelming challenges that might elongate the recovery process. The goal of this study is to understand the risk, response, and challenges associated with ridesharing (TNCs, drivers, and passengers) during the COVID-19 pandemic situation. As such, large-scale crowdsourced data were collected from online ridesharing forums (i.e., Uber Drivers) since the emergence of COVID-19 (January 25–May 10, 2020). Word bigrams, word frequency heatmaps, and topic models are among the different natural language processing and text-mining techniques used to preprocess the data and classify risk perception, risk-taking, or risk-averting behaviors associated with ridesharing during a major disease outbreak. Results indicate higher levels of concern about economic disruption, availability of stimulus checks, new employment opportunities, hospitalization, pandemic, personal hygiene, and staying at home. In addition, unprecedented challenges due to unemployment and the risk and uncertainties in the required personal protective actions against spreading the disease due to sharing are among the major interactions. The proposed text-based data analytics of the ridesharing risk communication dynamics during this pandemic will help to identify unobserved factors inadvertently affecting the TNCs as well as the users (drivers and passengers) and identify more efficient strategies and alternatives for the forthcoming “new normal” of the current pandemic and the ones in the future. The study will also guide us toward understanding how efficiently online social interaction outlets can be designed and implemented more effectively during a major crisis and how to leverage such platforms for providing guidelines during emergencies to minimize transmission of disease due to shared travel. 

   more » « less