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Title: An Experimental Evaluation of an Online Interview Scheduler: Effects on Fieldwork Outcomes
Abstract In recent years, household surveys have expended significant effort to counter well-documented increases in direct refusals and greater difficulty contacting survey respondents. A substantial amount of fieldwork effort in panel surveys using telephone interviewing is devoted to the task of contacting the respondent to schedule the day and time of the interview. Higher fieldwork effort leads to greater costs and is associated with lower response rates. A new approach was experimentally evaluated in the 2017 wave of the Panel Study of Income Dynamics (PSID) Transition into Adulthood Supplement (TAS) that allowed a randomly selected subset of respondents to choose their own day and time of their telephone interview through the use of an online appointment scheduler. TAS is a nationally representative study of US young adults aged 18–28 years embedded within the worlds’ longest running panel study, the PSID. This paper experimentally evaluates the effect of offering the online appointment scheduler on fieldwork outcomes, including number of interviewer contact attempts and interview sessions, number of days to complete the interview, and response rates. We describe panel study members’ characteristics associated with uptake of the online scheduler and examine differences in the effectiveness of the treatment across subgroups. Finally, potential cost-savings of fieldwork effort due to the online appointment scheduler are evaluated.  more » « less
Award ID(s):
1623684 2042875
NSF-PAR ID:
10334489
Author(s) / Creator(s):
;
Date Published:
Journal Name:
Journal of Survey Statistics and Methodology
Volume:
9
Issue:
3
ISSN:
2325-0984
Page Range / eLocation ID:
412 to 428
Format(s):
Medium: X
Sponsoring Org:
National Science Foundation
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    Close geographic proximity to family members can facilitate mutual support and strengthen family bonds. Some scholars argue that institutional sources of support have replaced many core family functions, which might mean that households are likely to live increasingly farther away from family. Advancing technology and changing labor market opportunities might reinforce this pattern. Yet, the ongoing cultural and emotional salience of family might curtail the effects of these factors on the  increasing distance to family.

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    Results

    High‐income White respondents showed the greatest increases in distance from kin over time, whereas proximity to kin among other race‐income groups was relatively stable.

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