An official website of the United States government
Purpose This paper aims to examine transferable skills and viable career transition pathways for hospitality and tourism workers. Future career prospects are discussed, along with the importance of reskilling for low-wage hospitality workers. Design/methodology/approach A network analysis is conducted to model skill relationships between the hospitality industry and other industries such as health-care and information technology. Multiple data are used in the analysis, including data from the US Department of Labor Occupational Information Network (O*NET), wage data from the Bureau of Labor Statistics and job computerization data (Frey and Osborne, 2017). Findings Although hospitality workers have lower than average skills scores when compared to workers from other career clusters included in the analysis, they possess essential soft skills that are valuable in other industries. Therefore, improving hospitality workers’ existing soft skills may help them enhance their cross-sector mobility, which may allow them to obtain jobs with a lower likelihood of computerization. Practical implications The findings shed light on workforce development theories and practice in the hospitality industry by quantitatively analyzing cross-sector skill correlations. Sharpening transferable soft skills will be essential to enhancing hospitality workers’ career development opportunities. Originality/value To the best of the authors’ knowledge, this is the first study that specifically examines the skill taxonomy for the hospitality industry and identifies its connection with other in-demand career clusters.
more »
« less
An Employee Sharing Model for the Tourism and Hospitality Industry
Fast technological developments have transformed the tourism and hospitality services and the labor market. The outbreak of the COVID-19 pandemic exposed the vulnerability of the tourism and hospitality workforce. There is insufficient prior work about creating better work conditions and greater career opportunities for hospitality and tourism professionals in the swiftly changing labor market. To this end, this article analyzes the historical employee–employer relationships in the tourism and hospitality industry. It presents a new employee-sharing model framework for enhancing resilience and flexibility for hospitality and tourism enterprises and workers.
more »
« less
- Award ID(s):
- 1937833
- PAR ID:
- 10353794
- Date Published:
- Journal Name:
- Tourism and Hospitality
- Volume:
- 2
- Issue:
- 2
- ISSN:
- 2673-5768
- Page Range / eLocation ID:
- 190 to 194
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
Purpose This study reviews existing research and current applications of artificial intelligence (AI) in the hospitality and tourism industry. It further proposes a new evaluation framework to inform the susceptibility of AI adoptions. Design/methodology/approach This is a synthesis and evaluation study that qualitatively summarizes and presents findings on AI applications in the hospitality and tourism industry. Current AI applications are rated using a seven-dimensional framework based on Rogers' (2003) diffusion theory. Findings AI adoption susceptibility in the hospitality and tourism industry varies based on the type of AI. Search/booking engines, virtual agents and chatbots rank high in the adoption susceptibility. Research limitations/implications This study bridges innovation diffusion theoretical underpinnings and AI applications. The findings support researchers, developers and managers in evaluating the adoption susceptibility of AI technologies in the hospitality and tourism industry. Originality/value This paper is among the few that focus on assessing AI adoption susceptibility in the hospitality and tourism industry. This paper develops a theory-based framework for systematically evaluating AI innovations in hospitality and tourism.more » « less
-
The COVID-19 pandemic has imposed various obstacles and restrictions for the tourism and hospitality industry. This paper adopts the concept of the behavioural immune system to discuss tourism and hospitality customers’ potential behaviours during the pandemic and provide business strategies that can address these behaviours. The behavioural immune system is a motivational system that determines individuals’ behaviours to pathogen infection. First, this study introduces the mechanism of the behavioural immune system including environmental evaluation and aversive perception, aversive emotional and cognitive responses, and avoidance behaviours. It also provides examples in the guest service context to better portray the mechanism. Second, the study suggests specific measures for tourism and hospitality businesses that may help them to prevent the aversive and avoidance responses of customers triggered by their behavioural immune system during the pandemic. Then, the study integrates customers’ responses and businesses’ measures in a framework, which extends the literature on customers’ behaviour in the hospitality and tourism context. To the authors’ knowledge, this is the first time the concept of behavioural immune system is adopted to discuss customers’ behaviours towards tourism and hospitality services during a pandemic.more » « less
-
We quantify the importance of imperfect competition in the US labor market by estimating the size of labor market rents earned by American firms and workers. We construct a matched employer-employee panel dataset by combining the universe of US business and worker tax records for the period 2001–2015. Using this panel data, we identify and estimate an equilibrium model of the labor market with two-sided heterogeneity where workers view firms as imperfect substitutes because of heterogeneous preferences over nonwage job characteristics. The model allows us to draw inference about imperfect competition, worker sorting, compensating differentials, and rent sharing. (JEL D24, H24, H25, J22, J24, J31, J42)more » « less
-
There is little geographic work on beauty. Yet beauty offers important insights into spatial, geopolitical, and geoeconomic processes. In this article, we attend to the powerful role of beauty labor, norms, and practices in national development. We center the Miss Tourism Uganda beauty pageant, held annually since 2011, and the centerpiece of tourism-based development in Uganda. Designed to attract foreign visitors and investors and to promote a sense of nationalist pride among Ugandans, the pageant-as-development strategy is increasingly mirrored across the neoliberalized Global South. This approach relies on young women’s beauty labor: the work of self-improvement via intimate beauty technologies, and the intellectual work of learning and showcasing a beautiful, idealized, national imaginary. This labor is physically, emotionally, and financially demanding, and is largely unremunerated. Yet, it is lucratively exploited to promote local and international corporate brands, generate tourism revenue, and attract foreign investment. Despite this, pageant participants and organizers find creative and collaborative strategies to navigate these demands. As part of our efforts to fashion a “geographies of beauty”, this article argues that the power of beauty, and specifically the labor of beauty, is central to understanding contemporary tourism-centered development efforts.more » « less
- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Journal Article:
- https://doi.org/10.3390/tourhosp2020011
