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Title: Use of Intelligent Voice Assistants by Older Adults with Low Technology Use
Voice assistants embodied in smart speakers (e.g., Amazon Echo, Google Home) enable voice-based interaction that does not necessarily rely on expertise with mobile or desktop computing. Hence, these voice assistants offer new opportunities to different populations, including individuals who are not interested or able to use traditional computing devices such as computers and smartphones. To understand how older adults who use technology infrequently perceive and use these voice assistants, we conducted a 3-week field deployment of the Amazon Echo Dot in the homes of seven older adults. While some types of usage dropped over the 3-week period (e.g., playing music), we observed consistent usage for finding online information. Given that much of this information was health-related, this finding emphasizes the need to revisit concerns about credibility of information with this new interaction medium. Although features to support memory (e.g., setting timers, reminders) were initially perceived as useful, the actual usage was unexpectedly low due to reliability concerns. We discuss how these findings apply to other user groups along with design implications and recommendations for future work on voice-user interfaces.  more » « less
Award ID(s):
1814725
PAR ID:
10356711
Author(s) / Creator(s):
; ;
Date Published:
Journal Name:
ACM Transactions on Computer-Human Interaction
Volume:
27
Issue:
4
ISSN:
1073-0516
Page Range / eLocation ID:
1 to 27
Format(s):
Medium: X
Sponsoring Org:
National Science Foundation
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