An official website of the United States government
The purpose of this paper is to discuss problems related to value-sensitive design frameworks, especially in cross-cultural and international environments, and why “norm-sensitive design” would be a better alternative. To do so, this paper is divided into three parts. First, it begins by discussing the nature of value-sensitive design and why it might appear to be fruitfully applied to global contexts. Next, this paper moves on to explain problems with this move – in other words, problems related to value-sensitive design, especially from international and cross-cultural perspectives. Finally, it finishes by describing norm-sensitive design, what is meant by this term and why it would be better than value-sensitive design. The account here is not meant to be either exhaustive or definitive but exploratory, raising questions and encourage debates within this space, bringing different disciplinary perspectives to the discussion
more »
« less
Why do we Need Norm Sensitive Design? A WEIRD Critique of Value Sensitive Approaches to Design
The article argues that mainstream value-sensitive approaches to design have been based on narrow understandings of personhood and social dynamics, which are biased toward Western Educated Industrialized Rich and Democratic cultures and contradicted by empirical evidence. To respond to this weakness, the article suggests that design may benefit from focusing on user behaviours from the joint perspective of values and norms, especially across cultural contexts. As such, it proposes Norm Sensitive Design as a complement to value-sensitive approaches when designing and implementing new technologies. Versus values, norms serve as more accurate predictors or descriptors of behaviours and can thus support valuesensitive approaches to realize the aspiration of informing user behaviour via design. The article makes two key contributions. On the theoretical side, it promotes the consideration of norms in design. On the practical side, it offers designers and instructors prompts for reflecting on design ethics from the perspective of norms.
more »
« less
- Award ID(s):
- 2124984
- PAR ID:
- 10451693
- Date Published:
- Journal Name:
- Global philosophy
- Volume:
- 33
- ISSN:
- 2948-1538
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
HCI scholarship is increasingly concerned with the ethical impact of socio-technical systems. Current theoretically driven approaches that engage with ethics generally prescribe only abstract approaches by which designers might consider values in the design process. However, there is little guidance on methods that promote value discovery, which might lead to more specific examples of relevant values in specific design contexts. In this paper, we elaborate a method for value discovery, identifying how values impact the designer's decision making. We demonstrate the use of this method, called Ethicography, in describing value discovery and use throughout the design process. We present analysis of design activity by user experience (UX) design students in two lab protocol conditions, describing specific human values that designers considered for each task, and visualizing the interplay of these values. We identify opportunities for further research, using the Ethicograph method to illustrate value discovery and translation into design solutions.more » « less
-
While offering the potential to support learning interactions, emerging AI applications like Large Language Models (LLMs) come with ethical concerns. Grounding technology design in human values can address AI ethics and ensure adoption. To this end, we apply Value‐Sensitive Design—involving empirical, conceptual and technical investigations—to centre human values in the development and evaluation of LLM‐based chatbots within a high school environmental science curriculum. Representing multiple perspectives and expertise, the chatbots help students refine their causal models of climate change's impact on local marine ecosystems, communities and individuals. We first perform an empirical investigation leveraging participatory design to explore the values that motivate students and educators to engage with the chatbots. Then, we conceptualize the values that emerge from the empirical investigation by grounding them in research in ethical AI design, human values, human‐AI interactions and environmental education. Findings illuminate considerations for the chatbots to support students' identity development, well‐being, human–chatbot relationships and environmental sustainability. We further map the values onto design principles and illustrate how these principles can guide the development and evaluation of the chatbots. Our research demonstrates how to conduct contextual, value‐sensitive inquiries of emergent AI technologies in educational settings. Practitioner notesWhat is already known about this topicGenerative artificial intelligence (GenAI) technologies like Large Language Models (LLMs) can not only support learning, but also raise ethical concerns such as transparency, trust and accountability.Value‐sensitive design (VSD) presents a systematic approach to centring human values in technology design.What this paper addsWe apply VSD to design LLM‐based chatbots in environmental education and identify values central to supporting students' learning.We map the values emerging from the VSD investigations to several stages of GenAI technology development: conceptualization, development and evaluation.Implications for practice and/or policyIdentity development, well‐being, human–AI relationships and environmental sustainability are key values for designing LLM‐based chatbots in environmental education.Using educational stakeholders' values to generate design principles and evaluation metrics for learning technologies can promote technology adoption and engagement.more » « less
-
Parental control applications are designed to help parents monitor their teens and protect them from online risks. Generally, parents are considered the primary stakeholders for these apps; therefore, the apps often emphasize increased parental control through restriction and monitoring. By taking a developmental perspective and a Value Sensitive Design approach, we explore the possibility of designing more youth-centric online safety features. We asked 39 undergraduate students in the United States to create design charrettes of parental control apps that would better represent teens as stakeholders. As emerging adults, students discussed the value tensions between teens and parents and designed features to reduce and balance these tensions. While they emphasized safety, the students also designed to improve parent-teen communication, teen autonomy and privacy, and parental support. Our research contributes to the adolescent online safety literature by presenting design ideas from emerging adults that depart from the traditional paradigm of parental control. We also make a pedagogical contribution by leveraging design charrettes as a classroom tool for engaging college students in the design of youth-centered apps. We discuss why features that support parent-teen cooperation, teen privacy, and autonomy may be more developmentally appropriate for adolescents than existing parental control app designs.more » « less
-
This article describes findings from a workshop that initiated a dialogue between the fields of user-centered design (UCD) and language archives. One of the challenges facing language archives is the fact that they typically have multiple user groups with significantly different information needs, as well as varying cultural practices of data sharing, access and use. UCD, informed by design anthropology, can help developers of language archives identify the main user groups of a particular archive; work with those user groups to map their needs and cultural practices; and translate those insights into archive design. The article describes findings from the workshop on User-Centered Design of Language Archives in February 2016. It reviews relevant aspects of language archiving and user-centered design to construct the rationale for the workshop, relates key insights produced during the workshop, and outlines next steps in the larger research trajectory initiated by this workshop. One major insight from the workshop was the discovery that at present, most language archives are not meeting the needs of most users. Representatives from all user groups expressed frustration at the current design of most language archives. This discovery points to the value of introducing a user-centered approach, so that the design of language archives can be better informed by the needs of users.more » « less
- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Journal Article:
- The DOI is not currently available.
