Adolescent online safety researchers have emphasized the importance of moving beyond restrictive and privacy invasive approaches to online safety, towards resilience-based approaches for empowering teens to deal with online risks independently. Unfortunately, many of the existing online safety interventions are focused on parental mediation and not contextualized to teens' personal experiences online; thus, they do not effectively cater to the unique needs of teens. To better understand how we might design online safety interventions that help teens deal with online risks, as well as when and how to intervene, we must include teens as partners in the design process and equip them with the skills needed to contribute equally to the design process. As such, we conducted User Experience (UX) bootcamps with 21 teens (ages 13-17) to first teach them important UX design skills using industry standard tools, so they could create storyboards for unsafe online interactions commonly experienced by teens and high-fidelity, interactive prototypes for dealing with these situations. Based on their storyboards, teens often encountered information breaches and sexual risks with strangers, as well as cyberbullying from acquaintances or friends. While teens often blocked or reported strangers, they struggled with responding to risks from friends or acquaintances, seeking advice from others on the best action to take. Importantly, teens did not find any of the existing ways for responding to these risks to be effective in keeping them safe. When asked to create their own design-based interventions, teens frequently envisioned nudges that occurred in real-time. Interestingly, teens more often designed for risk prevention (rather than risk coping) by focusing on nudging the risk perpetrator (rather than the victim) to rethink their actions, block harmful actions from occurring, or penalizing perpetrators for inappropriate behavior to prevent it from happening again in the future. Teens also designed personalized sensitivity filters to provide teens the ability to manage content they wanted to see online. Some teens also designed personalized nudges, so that teens could receive intelligent, guided advice from the platform that would help them know how to handle online risks themselves without intervention from their parents. Our findings highlight how teens want to address online risks at the root by putting the onus of risk prevention on those who perpetrate them - rather than on the victim. Our work is the first to leverage co-design with teens to develop novel online safety interventions that advocate for a paradigm shift from youth risk protection to promoting good digital citizenship.
This content will become publicly available on June 19, 2024
To Nudge or Not to Nudge: Co-Designing and Evaluating the Effectiveness of Adolescent Online Safety Nudges
There is growing concern regarding adolescent online risks posed by social media. Prior work calls for a paradigm shift from restrictive approaches towards strength-based solutions to online safety, that provide autonomy and control to teens. To better understand how we might design online safety interventions that help teens deal with online risks, we must include teens as partners in the design and evaluation of online safety solutions. To address this gap, my first dissertation study focused on co-designing online safety features with teens, which showed that teens often design real-time interventions that resemble "nudges". Therefore, my dissertation focuses on evaluating the effectiveness of these nudge designs in an ecologically valid social media simulation. To do this, I will conduct three studies: 1) a User Experience Bootcamp with teens to teach them design skills for co-designing online safety features, 2) a focus group study to design an ecologically valid social media simulation, 3) a between-subjects experiment within a social media simulation for evaluating the effect of nudges in educating teens and helping them make safer choices when exposed to risk. My goal for this research is to understand, design, develop, and evaluate online safety nudges that can help promote self-regulated, autonomous, and safer interactions for teens online.
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- Award ID(s):
- 2333207
- NSF-PAR ID:
- 10486658
- Publisher / Repository:
- ACM
- Date Published:
- Journal Name:
- Interaction Design for Children
- Page Range / eLocation ID:
- 760 to 763
- Format(s):
- Medium: X
- Location:
- Chicago IL USA
- Sponsoring Org:
- National Science Foundation
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