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Toxicity in online games refers to behaviors where players disrupt the gaming experience of others, leading to adverse outcomes such as depression and low self-esteem. Although scholars have identified various factors contributing to toxicity, ranging from individual motivations to team dynamics to cultural backgrounds, the role of game design has been less frequently discussed. To bridge this gap, we conducted an interview study to explore players' perceptions of how game design influences toxicity. Our research identified four game design elements that participants perceived as contributing factors to the emergency of toxicity in their experiences: team interdependency, fairness, interaction design, and privacy. These findings help us shed light on how game design unintendedly triggers toxic intentions, exposes players to vulnerability, making them potential victims, and affects player interactions which lead to toxicity. We further propose design implications that can mitigate toxicity in online games.
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This content will become publicly available on November 7, 2025
Casual Competition by Design: A Study of the All Random All Mid (ARAM) Mode in League of Legends
Competitive gaming, a long-standing study context for CSCW, has recently faced criticism due to its design emphasis on competition and achievement, which is associated with adverse phenomena such as player toxicity and anxiety. Recognizing this limit, game designers have proactively made design attempts to ameliorate these unintended consequences of competitive gaming. A notable example is the All Random All Mid (ARAM) mode in League of Legends (LoL), designed to introduce casualness into competitive gaming. To understand how players experience both casualness and competitiveness, a seemingly contradictory pair, we conducted an interview study with ARAM players, finding that ARAM supports 'casual competition' through decentering competition, diversifying interpersonal dynamics, and filling gaps in player needs. We further discuss how game design and player agency co-constitute casual competition, reflect on key aspects of competitive gaming design such as diversity and fairness, and provide implications for competitive gaming design, which may help combat toxicity.
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- Award ID(s):
- 2326505
- PAR ID:
- 10596508
- Publisher / Repository:
- Association for Computing Machinery (ACM)
- Date Published:
- Journal Name:
- Proceedings of the ACM on Human-Computer Interaction
- Volume:
- 8
- Issue:
- CSCW2
- ISSN:
- 2573-0142
- Page Range / eLocation ID:
- 1 to 28
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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