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Creators/Authors contains: "Knox, Claire Connolly"

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  1. (, Disasters)
    摘要 在过去20年里，政府在应急管理的各个阶段，特别是在灾害期间，对社交媒体的使用急剧增加。然而在美国，落实到地方政府层面，对社交媒体的使用依然是没有章法的。随着技术和社交媒体角色的发展，社交媒体在灾难中起到的社会技术方面的作用需要持续被理解。通过对县、州和联邦政府的26份飓风 "厄玛"行动后报告以及一个四小时的焦点小组会议的定性分析，我们得出了主要和次要主题，包括推式/拉式沟通、容载能力和技术问题、不一致的信息传递、单向与双向沟通、信息的时机和数据收集。得出以下结论：吸取的教训、仍然存在的挑战、组织学习的证据以及对未来研究的建议。 关键词：事后报告；应急管理；飓风厄玛；社交媒体 
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