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This study implements a conflict management training approach guided by principles of transformative learning and conflict management practice simulated via an LLM. Transformative learning is more effective when learners are engaged mentally and behaviorally in learning experiences. Correspondingly, the conflict management training approach involved a three-step procedure consisting of a learning phase, a practice phase enabled by an LLM, and a reflection phase. Fifty-six students enrolled in a systems development course were exposed to the transformative learning approach to conflict management so they would be better prepared to address any potential conflicts within their teams as they approached a semester-long software development project. The study investigated the following: (1) How did the training and practice affect students’ level of confidence in addressing conflict? (2) Which conflict management styles did students use in the simulated practice? (3) Which strategies did students employ when engaging with the simulated conflict? The findings indicate that: (1) 65% of the students significantly increased in confidence in managing conflict by demonstrating collaborative, compromising, and accommodative approaches; (2) 26% of the students slightly increased in confidence by implementing collaborative and accommodative approaches; and (3) 9% of the students did not increase in confidence, as they were already confident in applying collaborative approaches. The three most frequently used strategies for managing conflict were identifying the root cause of the problem, actively listening, and being specific and objective in explaining their concerns.more » « lessFree, publicly-accessible full text available May 1, 2025
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This study proposes and demonstrates how computer‐aided methods can be used to extend qualitative data analysis by quantifying qualitative data, and then through exploration, categorization, grouping, and validation. Computer‐aided approaches to inquiry have gained important ground in educational research, mostly through data analytics and large data set processing. We argue that qualitative data analysis methods can also be supported and extended by computer‐aided methods. In particular, we posit that computing capacities rationally applied can expand the innate human ability to recognize patterns and group qualitative information based on similarities. We propose a principled approach to using machine learning in qualitative education research based on the three interrelated elements of the assessment triangle: cognition, observation, and interpretation. Through the lens of the assessment triangle, the study presents three examples of qualitative studies in engineering education that have used computer‐aided methods for visualization and grouping. The first study focuses on characterizing students' written explanations of programming code, using tile plots and hierarchical clustering with binary distances to identify the different approaches that students used to self‐explain. The second study looks into students' modeling and simulation process and elicits the types of knowledge that they used in each step through a think‐aloud protocol. For this purpose, we used a bubble plot and a k‐means clustering algorithm. The third and final study explores engineering faculty's conceptions of teaching, using data from semi‐structured interviews. We grouped these conceptions based on coding similarities, using Jaccard's similarity coefficient, and visualized them using a treemap. We conclude this manuscript by discussing some implications for engineering education qualitative research.more » « lessFree, publicly-accessible full text available May 23, 2025
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This research paper investigates the effectiveness of cooperative learning and co-regulation strategies in promoting teamwork and enhancing students' performance in higher education. The study was conducted in an in-person intermediate-level information system design course with 152 students divided into 31 teams. The students utilized the Scrum framework to manage a semester-long project with three milestones. Retrospective data were collected at the end of each milestone, and the first milestone data were analyzed in this study. Through a thematic analysis of retrospective data collected after the first milestone, the study examines students' planning, monitoring, and reflection strategies. The findings reveal that students demonstrated adaptive planning, equitable contribution, and task allocation based on individual strengths and preferences. In terms of monitoring, students adopted a proactive approach, displayed relational competence, and utilized both synchronous and asynchronous communication channels. Regarding reflection, students valued effective planning and execution but struggled with time management. They developed concrete improvement strategies for the next milestone, emphasizing realistic deadlines, improved communication, and a better understanding of team members' strengths. This research contributes to the understanding of cooperative learning and co-regulation in promoting effective teamwork in higher education. The findings have implications for pedagogical practices and suggest the importance of integrating cooperative learning and co-regulation strategies in team-based learning environments. Future research can further explore the application of these strategies in different educational contexts and investigate their long-term effects on students' performance and engagement.more » « less
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This study implemented transformative pedagogy as a reflective approach to promote intercultural self-awareness and its potential consequences in the context of teamwork. The context was a second-year systems analysis and design course with 118 students in the fall 2021 semester and 155 students in the spring 2022 semester. The research question was: What are students' beliefs regarding their own cultural values and the potential implications of those values on their teamwork interactions? Findings from the study indicate that students realized that team dynamics and values are crucial to team experience. We found that students believed that commitment to the team and communication of values contributed to the experience of teamwork and teamwork success. Students also believed that coming together and making decisions together in a collectivistic manner would help the progress of the team.more » « less
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Fields in the social sciences, such as education research, have started to expand the use of computer-based research methods to supplement traditional research approaches. Natural language processing techniques, such as topic modeling, may support qualitative data analysis by providing early categories that researchers may interpret and refine. This study contributes to this body of research and answers the following research questions: (RQ1) What is the relative coverage of the latent Dirichlet allocation (LDA) topic model and human coding in terms of the breadth of the topics/themes extracted from the text collection? (RQ2) What is the relative depth or level of detail among identified topics using LDA topic models and human coding approaches? A dataset of student reflections was qualitatively analyzed using LDA topic modeling and human coding approaches, and the results were compared. The findings suggest that topic models can provide reliable coverage and depth of themes present in a textual collection comparable to human coding but require manual interpretation of topics. The breadth and depth of human coding output is heavily dependent on the expertise of coders and the size of the collection; these factors are better handled in the topic modeling approach.more » « less
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Companies and their executives are concluding that to accomplish their complex tasks and all-encompassing missions and goals, they must step outside the traditional realms of teamwork and partnership and engage in cross-cultural and multinational alliances. One of the principal areas affecting teamwork today, especially in diverse workplaces, is the variety of cultural value orientations that the members relate to. To better prepare students for joining global enterprises, it is necessary to understand their cultural orientations and how those may influence their teamwork interactions. This study used a mixed methods design to characterize computer and information technology undergraduate students’ cultural orientations and their cultural awareness in the context of teamwork experiences. The data for the study was collected in the form of a reflection assignment that was implemented during the first week of classes as a way to promote students’ cultural awareness and how that may play out in their teamwork interactions. The reflection assignment had two parts: (i) a survey and (ii) reflection questions. The study used descriptive statistics and t-tests to analyze the survey (quantitative data), and thematic analysis was conducted to analyze the reflection questions (qualitative data). Our analysis of the quantitative data revealed that students identified the following core values they are Individualism, Equality, Monochronic, Meritocracy, Informality, Personal Efficacy, and Directness, and these values resonated with most of the students in class. Corresponding qualitative themes that emerged regarding students’ beliefs of how those values may play out in their teamwork experience were (a) Treating everyone equally and understanding others, (b) Increasing temporal Awareness, (c) Enacting effective communication, (d) Monitoring the progress of team members and (e) Establishing rules and boundaries.more » « less
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Commitment is a multi-dimensional construct that has been extensively researched in the context of organizations. Organizational and professional commitment have been positively associated with technical performance, client service, attention to detail, and degree of involvement with one’s job. However, there is a relative dearth of research in terms of team commitment, especially in educational settings. Teamwork is considered a 21stcentury skill and higher education institutions are focusing on helping students to develop teamwork skills by applied projects in the coursework. But studies have demonstrated that creating a team is not enough to help students build teamwork skills. Literature supports the use of team contracts to bolster commitment, among team members. However, the relationship between team contracts and team commitment has not been formally operationalized.This research category study presents a mixed-methods approach towards characterizing and operationalizing team commitment exhibited by students enrolled in a sophomore-level systems analysis and design course by analyzing team contracts and team retrospective reflections. The course covers concepts pertaining to information systems development and includes a semester-long team project where the students work together in four or five member teams to develop the project deliverables. The students have prior software development experiences through an introductory systems development course as well as multiple programming courses. The data for this study was collected through the team contracts signed by students belonging to one of the 23 teams of this course. The study aims to answer the following research question: How can team commitment be characterized in a sophomore-level system analysis and design course among the student teams?A rubric was developed to quantify the team commitment levels of students based on their responses on the team contracts. Students were classified as high or low commitment based on the rubric scores. The emergent themes of high and low commitment teams were also presented. The results indicated that the high commitment teams were focused on setting goals, effective communication, and having mechanisms in place for timely feedback and improvement. On the other hand, low commitment teams did not articulate the goals of the project, they demonstrated a lack of dedication for attending team meetings regularly, working as a team, and had a lack of proper coordination while working together.more » « less