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This study implemented transformative pedagogy as a reflective approach to promote intercultural self-awareness and its potential consequences in the context of teamwork. The context was a second-year systems analysis and design course with 118 students in the fall 2021 semester and 155 students in the spring 2022 semester. The research question was: What are students' beliefs regarding their own cultural values and the potential implications of those values on their teamwork interactions? Findings from the study indicate that students realized that team dynamics and values are crucial to team experience. We found that students believed that commitment to the team and communication of values contributed to the experience of teamwork and teamwork success. Students also believed that coming together and making decisions together in a collectivistic manner would help the progress of the team. 

Abstract Eliciting informative user opinions from online reviews is a key success factor for innovative product design and development. The unstructured, noisy, and verbose nature of user reviews, however, often complicate large-scale need finding in a format useful for designers without losing important information. Recent advances in abstractive text summarization has created the opportunity to systematically generate opinion summaries from online reviews to inform the early stages of product design and development. However, two knowledge gaps hinder the applicability of opinion summarization methods in practice. First, there is a lack of formal mechanisms to guide the generative process with respect to different categories of product attributes and user sentiments. Second, the annotated training datasets needed for supervised training of abstractive summarization models are often difficult and costly to create. This article addresses these gaps by (1) devising an efficient computational framework for abstractive opinion summarization guided by specific product attributes and sentiment polarities, and (2) automatically generating a synthetic training dataset that captures various degrees of granularity and polarity. A hierarchical multi-instance attribute-sentiment inference mode is developed for assembling a high-quality synthetic dataset, which is utilized to fine-tune a pretrained language model for abstractive summary generation. Numerical experiments conducted on a large dataset scraped from three major e-Commerce retail store for apparel and footwear products indicate the performance, feasibility, and potentials of the developed framework. Several directions are provided for future exploration in the area of automated opinion summarization for user-centered design. 

Fields in the social sciences, such as education research, have started to expand the use of computer-based research methods to supplement traditional research approaches. Natural language processing techniques, such as topic modeling, may support qualitative data analysis by providing early categories that researchers may interpret and refine. This study contributes to this body of research and answers the following research questions: (RQ1) What is the relative coverage of the latent Dirichlet allocation (LDA) topic model and human coding in terms of the breadth of the topics/themes extracted from the text collection? (RQ2) What is the relative depth or level of detail among identified topics using LDA topic models and human coding approaches? A dataset of student reflections was qualitatively analyzed using LDA topic modeling and human coding approaches, and the results were compared. The findings suggest that topic models can provide reliable coverage and depth of themes present in a textual collection comparable to human coding but require manual interpretation of topics. The breadth and depth of human coding output is heavily dependent on the expertise of coders and the size of the collection; these factors are better handled in the topic modeling approach. 

Extracting and analyzing informative user opinion from large-scale online reviews is a key success factor in product design processes. However, user reviews are naturally unstructured, noisy, and verbose. Recent advances in abstractive text summrization provide an unprecedented opportunity to systematically generate summaries of user opinions to facilitate need finding for designers. Yet, two main gaps in the state-of-the-art opinion summarization methods limit their applicability to the product design domain. First is the lack of capabilities to guide the generative process with respect to various product aspects and user sentiments (e.g., polarity, subjectivity), and the second gap is the lack of annotated training datasets for supervised learning. This paper tackles these gaps by (1) devising an efficient and scalable methodology for abstractive opinion summarization from online reviews guided by aspects terms and sentiment polarities, and (2) automatically generating a reusable synthetic training dataset that captures various degrees of granularity and polarity. The methodology contributes a multi-instance pooling model with aspect and sentiment information integrated (MAS), a synthetic data assembled using the results of the MAS model, and a fine-tuned pretrained sequence-to-sequence model “T5” for summary generation. Numerical experiments are conducted on a large dataset scraped from a major e-commerce retail store for sneakers to demonstrate the performance, feasibility, and potentials of the developed methodology. Several directions are provided for future exploration in the area of automated opinion summarization for user-centered product design.