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Prakhar Gupta, Cathy Jiao ( , Proceedings of EMNLP 2022)
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Prakhar Gupta, Yulia Tsvetkov ( , Computational linguistics Association for Computational Linguistics)
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Prakhar Gupta, Shikib Mehri ( , SIGDIAL 2020)The aim of this paper is to mitigate the shortcomings of automatic evaluation of open-domain dialog systems through multi-reference evaluation. Existing metrics have been shown to correlate poorly with human judgement, particularly in open-domain dialog. One alternative is to collect human annotations for evaluation, which can be expensive and time consuming. To demonstrate the effectiveness of multi-reference evaluation, we augment the test set of DailyDialog with multiple references. A series of experiments show that the use of multiple references results in improved correlation between several automatic metrics and human judgement for both the quality and the diversity of system output.more » « less