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Award ID contains: 1910117

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  1. ; ; ; ; ; ; ; ( , Human Factors: The Journal of the Human Factors and Ergonomics Society)
    Objective

    We explore the relationships between objective communication patterns displayed during virtual team meetings and established, qualitative measures of team member effectiveness.

     Background

    A key component of teamwork is communication. Automated measures of objective communication patterns are becoming more feasible and offer the ability to measure and monitor communication in a scalable, consistent and continuous manner. However, their validity in reflecting meaningful measures of teamwork processes are not well established, especially in real-world settings.

     Method

    We studied real-world virtual student teams working on semester-long projects. We captured virtual team meetings using the Zoom video conferencing platform throughout the semester and periodic surveys comprising peer ratings of team member effectiveness. Leveraging audio transcripts, we examined relationships between objective measures of speaking time, silence gap duration and vocal turn-taking and peer ratings of team member effectiveness.

     Results

    Speaking time, speaking turn count, degree centrality and (marginally) speaking turn duration, but not silence gap duration, were positively related to individual-level team member effectiveness. Time in dyadic interactions and interaction count, but not interaction length, were positively related to dyad-level team member effectiveness.

     Conclusion

    Our study highlights the relevance of objective measures of speaking time and vocal turn-taking to team member effectiveness in virtual project-based teams, supporting the validity of these objective measures and their use in future research.

     Application

    Our approach offers a scalable, easy-to-use method for measuring communication patterns and team member effectiveness in virtual teams and opens the opportunity to study these patterns in a more continuous and dynamic manner.

     
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  2. ( , Proceedings of the 56th Asilomar Conference on Signals, Systems, and Computers)
    Understanding why certain individuals work well (or poorly) together as a team is a key research focus in the psychological and behavioral sciences and a fundamental problem for team-based organizations. Nevertheless, we have a limited ability to predict the social and work-related dynamics that will emerge from a given combination of team members. In this work, we model vocal turn-taking behavior within conversations as a parametric stochastic process on a network composed of the team members. More precisely, we model the dynamic of exchanging the `speaker token' among team members as a random walk in a graph that is driven by both individual level features and the conversation history. We fit our model to conversational turn-taking data extracted from audio recordings of multinational student teams during undergraduate engineering design internships. Through this real-world data we validate the explanatory power of our model and we unveil statistically significant differences in speaking behaviors between team members of different nationalities. 
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    Accepted Manuscript Full Text Available
  3. ; ; ( , Journal of Intelligence)
    Researchers of team behavior have long been interested in the essential components of effective teamwork. Much existing research focuses on examining correlations between team member traits, team processes, and team outcomes, such as collective intelligence or team performance. However, these approaches are insufficient for providing insight into the dynamic, causal mechanisms through which the components of teamwork interact with one another and impact the emergence of team outcomes. Advances in the field of animal behavior have enabled a precise understanding of the behavioral mechanisms that enable groups to perform feats that surpass the capabilities of the individuals that comprise them. In this manuscript, we highlight how studies of animal swarm intelligence can inform research on collective intelligence in human teams. By improving the ability to obtain precise, time-varying measurements of team behaviors and outcomes and building upon approaches used in studies of swarm intelligence to analyze and model individual and group-level behaviors, researchers can gain insight into the mechanisms underlying the emergence of collective intelligence. Such understanding could inspire targeted interventions to improve team effectiveness and support the development of a comparative framework of group-level intelligence in animal and human groups. 
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