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Abstract When can noiseless quantum information be sent across noisy quantum devices? And at what maximum rate? These questions lie at the heart of quantum technology, but remain unanswered because of non-additivity— a fundamental synergy which allows quantum devices (aka quantum channels) to send more information than expected. Previously, non-additivity was known to occur in very noisy channels with coherent information much smaller than that of a perfect channel; but, our work shows non-additivity in a simple low-noise channel. Our results extend even further. We prove a general theorem concerning positivity of a channel’s coherent information. A corollary of this theorem gives a simple dimensional test for a channel’s capacity. Applying this corollary solves an open problem by characterizing all qubit channels whose complement has non-zero capacity. Another application shows a wide class of zero quantum capacity qubit channels can assist an incomplete erasure channel in sending quantum information. These results arise from introducing and linking logarithmic singularities in the von-Neumann entropy with quantum transmission: changes in entropy caused by this singularity are a mechanism responsible for both positivity and non-additivity of the coherent information. Analysis of such singularities may be useful in other physics problems.