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The mass collection and reuse of social data requires a reimagining of privacy and consent, with particular attention to the (in)equitable distribution of benefits and burdens between researchers and subjects. Instrumenting frontline clinical services to collect and steward data might mitigate the exploitation inherent to data collection---with attention to how subjects can meaningfully participate in stewardship. We explore participatory data stewardship in the context of clinical computer security for survivors of intimate partner violence (IPV). Via semi-structured interviews with IPV support workers, we explore how data are produced within the IPV care ecosystem at the Clinic to End Tech Abuse (CETA). We then conduct design provocations with clients of IPV services and their support workers, exploring possibilities for participatory data mechanisms like open records and dynamic consent. We find participation in data stewardship may benefit clients through improved agency, self-reflection, and control of self-narrative, and that incurred burdens may be alleviated by enlisting trusted stewards. We close with future work for CSCW interrogating how knowledge of digital-safety harms can and should be produced from clinical encounters, towards more equitable ways of knowing. 

Inaccurate assumptions about people who abuse technology can inhibit effective socio-technical interventions for at-risk populations, including IPV survivors. Our study aims to rectify this concerning oversight through a synthesis of seven research projects on how 152 abusive partners (APs) discuss and understand their malicious use of technology in face-to-face interactions. AP accounts about technology abuse are rich sources of insight into technology abuse, but demonstrate a heterogeneity of awareness of, choice to use, and ability to desist from participating in technology abuse. To ensure immediate practical benefits for practitioner communities, we also engaged 20 facilitators of abusive partner intervention programs (APIPs) in focused group discussions to identify potential solutions for addressing technology abuse in their programming. Findings reveal that facilitators grapple with a complex set of challenges, stemming from the concern about teaching APs new abusive techniques in-session, and lacking professional tools to investigate, evaluate, and resolve technology abuse attacks. Our work provides valuable insights into addressing technology abuse in the APIP ecosystem, offering targeted lessons for the CSCW community and stakeholders in violence prevention. 

Technology plays an increasingly salient role in facilitating intimate partner violence (IPV). Customer support at computer security companies are receiving cases that involve tech-enabled IPV but might not be well equipped to handle these cases. To assess customer support’s existing practices and identify areas for improvement, we conducted five focus groups with professionals who work with IPV survivors (n=17). IPV professionals made numerous suggestions, such as using trauma-informed language, avoiding promises to solve problems, and making referrals to resources and support organizations. To evaluate the practicality of these suggestions, we conducted four focus groups with customer support practitioners (n=11). Support practitioners expressed interest in training agents for IPV cases, but mentioned challenges in identifying potential survivors and frontline agents’ limited capacity to help. We conclude with recommendations for computer security companies to better address tech-enabled IPV through training support agents, tracking the prevalence of these cases, and establishing partnerships with IPV advocates.