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With the onset of the COVID-19 pandemic in the United States, "essential work" became a calling card for the labor that kept the country running. But the activity of essential workers often occurs out of sight. For example, the products of waste workers are everywhere---clean floors, sanitized tables, objects made from recycled plastics---though workers themselves are often behind the scenes.more » « less
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Spektor, Franchesca; Rodriguez, Estefania; Shorey, Samantha; Fox, Sarah (, DIS '21: Designing Interactive Systems Conference 2021)null (Ed.)This pictorial critically explores the role of visual media representations in the deployment of automated and artificially intelligent (AI) technologies within essential work sectors. We draw on an exhaustive review of local and national newspaper articles about automation in two waste labor industries (cleaning and recycling) over the last five years. We highlight a set of common visual tropes and move to challenge these representations by taking up the lens of countervisuality. Our analysis reveals that press photographs tend to focus on machines and the decision-makers who champion them, overlooking the work that it takes to integrate technology on the ground. Through our countervisuals, we depict the extensive efforts of waste workers to maintain AI technologies, and their potential for surveillance. Through visualizing under-recognized forms of labor that come after the design process ends, we highlight how an outsized emphasis on invention ignores waste workers’ expertise and needs over time.more » « less
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