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1. Co-designing Ethical Supports for Technology Practitioners

   https://doi.org/10.1109/ETHICS57328.2023.10155098  

   Li, Ziqing ; Obi, Ike ; Chivukula, Shruthi Sai ; Will, Matthew ; Johns, Janna ; Pivonka, Anne C. ; Carlock, Thomas ; Menon, Ambika R. ; Bharadwaj, Aayushi ; Gray, Colin M. ( May 2023 , 2023 IEEE International Symposium on Ethics in Engineering, Science, and Technology (ETHICS))

   In an era of ubiquitous digital interfaces and systems, technology and design practitioners must address a range of ethical dilemmas surrounding the use of persuasive design techniques and how to balance shareholder and end-user needs [2], [5]. Similarly, the increasing user concerns about unethical products and services [1] is paralleling a rise in regulatory interests in enforcing ethical design and engineering practices among technology practitioners, surfacing a need for further support. Although various scholars have developed frameworks and methods to support practitioners in navigating these challenging contexts [3], [4], often, there is a lack of resonance between these generic methods and the situated ethical complexities facing the practitioner in their everyday work. In this project, we designed and implemented a three-hour cocreation workshop with designers, engineers, and technologists to support them to develop bespoke ethics-focused action plans that are resonant with the ethical challenges they face in their everyday practice. In developing the co-creation session, we sought to answer the following questions to empower practitioners: • How can we support practitioners in developing action plans to address ethical dilemmas in their everyday work? and • How can we empower designers to design more responsibly? Building on these questions as a guide, we employed Miro, a digital whiteboard platform, to develop the co-creation experience. The final c o-creation e xperience w as d esigned w ith the visual metaphor of a “house” with four floors and multiple rooms that allowed participants to complete different tasks per room, all aimed towards the overall goal of developing participants' own personalized action plan in an interactive and collaborative way. We invited participants to share their stories and ethical dilemmas to support their creation and iteration of a personal action plan that they could later use in their everyday work context. Across the six co-creation sessions we conducted, participants (n=26) gained a better understanding of the drivers for ethical action in the context of their everyday work and developed an action plan through the co-creation workshop that enabled them to constructively engage with ethical challenges in their professional context. At the end of the session, participants were provided the action plans they created to allow them to use it in their practice. Furthermore, the co-design workshops were designed such that practitioners could take them away (the house and session guide) and run them independently at their organization or another context to support their objectives. We describe the building and the activities conducted in each floor below and will provide a pictorial representation of the house with the different floors, rooms, and activities on the poster presentation. a) First floor-Welcome, Introduction, Reflection: The first floor of the virtual house was designed to allow participants to introduce themselves and to reflect on and discuss the ethical concerns they wished to resolve during the session. b) Second floor-Shopping for ethics-focused methods: The second floor of the virtual house was designed as a “shopping” space where participants selected from range of ethicsfocused building blocks that they wish to potentially adapt or incorporate into their own action plan. They were also allowed to introduce their own methods or tools. c) Third floor-DIY Workspace: The third floor was designed as a DIY workspace to allow the participants to work in small groups to develop their own bespoke action plan based on building blocks they have gathered from their shopping trip and by using any other components they wish. The goal here was to support participants in developing methods and action plans that were resonant with their situated ethical complexities. d) Fourth floor-Gallery Space: The fourth floor was designed as a gallery to allow participants to share and discuss their action plans with other participants and to identify how their action plans could impact their future practice or educational experiences. Participants were also provided an opportunity at this stage to reflect on their experience participating in the session and provide feedback on opportunities for future improvement. 

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2. Analyzing Value Discovery in Design Decisions Through Ethicography

   https://doi.org/10.1145/3290605.3300307  

   Chivukula, Shruthi Sai ; Gray, Colin M. ; Brier, Jason A. ( May 2019 , Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19)

   HCI scholarship is increasingly concerned with the ethical impact of socio-technical systems. Current theoretically driven approaches that engage with ethics generally prescribe only abstract approaches by which designers might consider values in the design process. However, there is little guidance on methods that promote value discovery, which might lead to more specific examples of relevant values in specific design contexts. In this paper, we elaborate a method for value discovery, identifying how values impact the designer's decision making. We demonstrate the use of this method, called Ethicography, in describing value discovery and use throughout the design process. We present analysis of design activity by user experience (UX) design students in two lab protocol conditions, describing specific human values that designers considered for each task, and visualizing the interplay of these values. We identify opportunities for further research, using the Ethicograph method to illustrate value discovery and translation into design solutions. 

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3. Understanding “Dark” Design Roles in Computing Education

   https://doi.org/10.1145/3446871.3469754  

   Gray, Colin M. ; Chivukula, Shruthi Sai ; Melkey, Kassandra ; Manocha, Rhea ( August 2021 , ICER 2021: Proceedings of the 17th ACM Conference on International Computing Education Research)

   null (Ed.)

   In conjunction with the increasing ubiquity of technology, computing educators have identified the need for pedagogical engagement with ethical awareness and moral reasoning. Typical approaches to incorporating ethics in computing curricula have focused primarily on abstract methods, principles, or paradigms of ethical reasoning, with relatively little focus on examining and developing students’ pragmatic awareness of ethics as grounded in their everyday work practices. In this paper, we identify and describe computing students’ negotiation of values as they engage in authentic design problems through a lab protocol study. We collected data from four groups of three students each, with each group including participants from either undergraduate User Experience Design students, Industrial Engineering students, or a mix of both. We used a thematic analysis approach to identify the roles that students took on to address the design prompt. Through our analysis, we found that the students took on a variety of “dark” roles that resulted in manipulation of the user and prioritization of stakeholder needs over user needs, with a focus either on building solutions or building rationale for design decisions. We found these roles to actively propagate through design discourses, impacting other designers in ways that frequently reinforced unethical decision making. Even when students were aware of ethical concerns based on their educational training, this awareness did not consistently result in ethically-sound decisions. These findings indicate the need for additional ethical supports to inform everyday computing practice, including means of actively identifying and balancing negative societal impacts of design decisions. The roles we have identified may productively support the development of pragmatically-focused ethical training in computing education, while adding more precision to future analysis of computing student discourses and outputs. 

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4. What Kind of Work Do "Asshole Designers" Create? Describing Properties of Ethical Concern on Reddit

   https://doi.org/10.1145/3357236.3395486  

   Gray, Colin M. ; Chivukula, Shruthi Sai ; Lee, Ahreum ( July 2020 , DIS '20: Proceedings of the 2020 ACM on Designing Interactive Systems Conference)

   Design practitioners are increasingly engaged in describing ethical complexity in their everyday work, exemplified by concepts such as "dark patterns" and "dark UX." In parallel, researchers have shown how interactions and discourses in online communities allow access to the various dimensions of design complexity in practice. In this paper, we conducted a content analysis of the subreddit "/r/assholedesign," identifying how users on Reddit engage in conversation about ethical concerns. We identify what types of artifacts are shared, and the salient ethical concerns that community members link with "asshole" behaviors. Based on our analysis, we propose properties that describe "asshole designers," both distinct and in relation to dark patterns, and point towards an anthropomorphization of ethics that foregrounds the inscription of designer's values into designed outcomes. We conclude with opportunities for further engagement with ethical complexity in online and offline contexts, stimulating ethics-focused conversations among social media users and design practitioners. 

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5. Evaluating Heuristics in Engineering Design: A Reinforcement Learning Approach

   https://doi.org/10.1115/detc2021-70425  

   ElSayed, Karim A. ; Bilionis, Ilias ; Panchal, Jitesh H. ( August 2021 , ASME IDETC)

   Heuristics are essential for addressing the complexities of engineering design processes. The goodness of heuristics is context-dependent. Appropriately tailored heuristics can enable designers to find good solutions efficiently, and inappropriate heuristics can result in cognitive biases and inferior design outcomes. While there have been several efforts at understanding which heuristics are used by designers, there is a lack of normative understanding about when different heuristics are suitable. Towards addressing this gap, this paper presents a reinforcement learning-based approach to evaluate the goodness of heuristics for three sub-problems commonly faced by designers: (1) learning the map between the design space and the performance space, (2) acquiring sequential information, and (3) stopping the information acquisition process. Using a multi-armed bandit formulation and simulation studies, we learn the suitable heuristics for these individual sub-problems under different resource constraints and problem complexities. Additionally, we learn the optimal heuristics for the combined problem (i.e., the one composing all three sub-problems), and we compare them to ones learned at the sub-problem level. The results of our simulation study indicate that the proposed reinforcement learning-based approach can be effective for determining the quality of heuristics for different problems, and how the effectiveness of the heuristics changes as a function of the designer’s preference (e.g., performance versus cost), the complexity of the problem, and the resources available.

    

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