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Explanations of AI Agents' actions are considered to be an important factor in improving users' trust in the decisions made by autonomous AI systems. However, as these autonomous systems evolve from reactive, i.e., acting on user input, to proactive, i.e., acting without requiring user intervention, there is a need to explore how the explanation for the actions of these agents should evolve. In this work, we explore the design of explanations through participatory design methods for a proactive auto-response messaging agent that can reduce perceived obligations and social pressure to respond quickly to incoming messages by providing unavailability-related context. We recruited 14 participants who worked in pairs during collaborative design sessions where they reasoned about the agent's design and actions. We qualitatively analyzed the data collected through these sessions and found that participants' reasoning about agent actions led them to speculate heavily on its design. These speculations significantly influenced participants' desire for explanations and the controls they sought to inform the agents' behavior. Our findings indicate a need to transform users' speculations into accurate mental models of agent design. Further, since the agent acts as a mediator in human-human communication, it is also necessary to account for social norms in its explanation design. Finally, user expertise in understanding their habits and behaviors allows the agent to learn from the user their preferences when justifying its actions.
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Digging into user control: perceptions of adherence and instability in transparent models
We explore predictability and control in interactive systems where controls are easy to validate. Human-in-the-loop techniques allow users to guide unsupervised algorithms by exposing and supporting interaction with underlying model representations, increasing transparency and promising fine-grained control. However, these models must balance user input and the underlying data, meaning they sometimes update slowly, poorly, or unpredictably---either by not incorporating user input as expected (adherence) or by making other unexpected changes (instability). While prior work exposes model internals and supports user feedback, less attention has been paid to users' reactions when transparent models limit control. Focusing on interactive topic models, we explore user perceptions of control using a study where 100 participants organize documents with one of three distinct topic modeling approaches. These approaches incorporate input differently, resulting in varied adherence, stability, update speeds, and model quality. Participants disliked slow updates most, followed by lack of adherence. Instability was polarizing: some participants liked it when it surfaced interesting information, while others did not. Across modeling approaches, participants differed only in whether they noticed adherence.
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- Award ID(s):
- 1409287
- PAR ID:
- 10212068
- Date Published:
- Journal Name:
- IUI '20: Proceedings of the 25th International Conference on Intelligent User Interfaces
- Page Range / eLocation ID:
- 519 to 530
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1145/3377325.3377491
