skip to main content
US FlagAn official website of the United States government
dot gov icon
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
https lock icon
Secure .gov websites use HTTPS
A lock ( lock ) or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.

Explore Research Products in the PAR
It may take a few hours for recently added research products to appear in PAR search results.


Title: The Influence of Values on the Use of Citizen Services: The Elderly Perspective
In spite of much prior work, the design of city services remains the purview of designers and city governments. We examine one community in a city, the elderly, to understand how their value priorities influence their use of city services. Following a semi-structured approach, interviews were conducted with elderly individuals to understand their use of city services. The data analysis consisted of open coding, followed by structuring the findings in light of prior work. The analyses showed that three value priorities influenced the use of citizen services by the elderly community. These were: safety, social interaction and volunteering. These value priorities persisted as important considerations for the design of new services. However, the respondents were not able to articulate specific opportunities for design or improvement of services. The identification of value priorities may, however, provide pointers that the designers can use to derive requirements for new citizen services. The findings contribute to a better understanding of how value priorities of individuals and communities influence the use of city services.  more » « less
Award ID(s):
1641148
PAR ID:
10277020
Author(s) / Creator(s):
; ;
Date Published:
Journal Name:
Proceedings of the 24th Americas Conference on Information Systems (AMCIS)
Volume:
e-Gov
Issue:
Paper 9
Format(s):
Medium: X
Sponsoring Org:
National Science Foundation
More Like this
  1. ; ; (, Information Technology & People)
    null (Ed.)
    Purpose The purpose of this paper is to understand citizens' perceptions of smartphone-based city management apps and to identify facilitators and barriers that influence app adoption and use. An aim is to identify how current technology adoption theories might be expanded and enriched for studying citizen adoption of city apps in the US. Design/methodology/approach This paper presents a qualitative exploratory case study of citizen perceptions of city management apps in Tallahassee, a top-ranked digital city in the southeastern United States. The authors derive empirical data from focus group discussions with citizens using thematic analysis. Findings Overall, the findings suggest that city management apps are primarily perceived and used by citizens as handy and efficient tools for the provision of information and public services. The findings suggest that current technology adoption and use models applied to citizen adoption of m-government may benefit by being expanded for the US context. Originality/value This paper highlights what factors of m-government technology are effective, useful or inhibiting in citizens' lives from the perspective of a group of citizens in the southeastern US. Implications that might be learned for researchers and practitioners are discussed. 
    more » « less
  2. ; ; (, Proceedings of Pacific Asia Conference on Information Systems PACIS 2018.)
    null (Ed.)
    Population aging is a worldwide trend. Designing systems aimed at this population segment is difficult because requirements identification remains a challenge. We describe value-infused design as a possible solution to this problem. The paper shows how value-infused design may be operationalized by translating value priorities into design imperatives, and then, into design principles that guide the design of systems. We demonstrate this with the design of a service-matching platform aimed at assisting the elderly for locating services such as housekeeping, meal preparation and others. We find that values such as tradition, security and self-direction remain important for the elderly. These, however, require a translation into design principles. The paper describes a prototype system that was built reflecting these principles, and concludes with implications for operationalizing value-infused design and describing next steps aimed at empirical evaluation 
    more » « less
  3. ; ; (, ASME IDETC, 34th International Conference on Design Theory and Methodology (DTM))
    Designers can benefit from inspirational stimuli when presented during the design process. Encountering external stimuli can also lead designers to negative design outcomes by limiting exploration of the design space and idea generation. Prior work has investigated how specific features of inspirational stimuli can be beneficial or harmful to designers. However, the processes designers use to search for and discover inspirational stimuli leading to these outcomes are less known. The objective of this work is thus to better understand how designers search for inspirational design stimuli. Specifically, we investigate how factors such as designer expertise and search modality (e.g., text vs. visual-based) impact both explicit and implicit features during the search for design stimuli. A cognitive study was completed by novice and expert designers (seven students and eight professionals), who searched for design stimuli using a novel multi-modal search platform while following a think-aloud protocol. The multi-modal search platform enabled search using text and nontext inputs, and provided design stimuli in the form of 3D-model parts. This work presents methods to describe search processes in terms of three levels: activities, behaviors, and pathways, as defined in this paper. Our findings determine that design expertise and search modality influence search behavior. Illustrative examples are presented and discussed of search processes leading designers to both negative and beneficial outcomes, such as designers fixating on specific results or benefiting unexpectedly from unintentional inspirational stimuli. Overall, this work contributes to an improved understanding of how designers search for inspiration, and key factors influencing these behaviors. 
    more » « less
  4. ; (, ASME 2020 International Design Engineering Technical Conferences and Computers and Information Science in Engineering)
    null (Ed.)
    Abstract Designers make information acquisition decisions, such as where to search and when to stop the search. Such decisions are typically made sequentially, such that at every search step designers gain information by learning about the design space. However, when designers begin acquiring information, their decisions are primarily based on their prior knowledge. Prior knowledge influences the initial set of assumptions that designers use to learn about the design space. These assumptions are collectively termed as inductive biases. Identifying such biases can help us better understand how designers use their prior knowledge to solve problems in the light of uncertainty. Thus, in this study, we identify inductive biases in humans in sequential information acquisition tasks. To do so, we analyze experimental data from a set of behavioral experiments conducted in the past [1–5]. All of these experiments were designed to study various factors that influence sequential information acquisition behaviors. Across these studies, we identify similar decision making behaviors in the participants in their very first decision to “choose x”. We find that their choices of “x” are not uniformly distributed in the design space. Since such experiments are abstractions of real design scenarios, it implies that further contextualization of such experiments would only increase the influence of these biases. Thus, we highlight the need to study the influence of such biases to better understand designer behaviors. We conclude that in the context of Bayesian modeling of designers’ behaviors, utilizing the identified inductive biases would enable us to better model designer’s priors for design search contexts as compared to using non-informative priors. 
    more » « less
  5. ; ; ; (, Proceedings of the ASME International Design Engineering Technical Conferences & Computers and Information in Engineering Conference)
    null (Ed.)
    Abstract Additive manufacturing (AM) processes present designers with unique capabilities while imposing several process limitations. Designers must leverage the capabilities of AM — through opportunistic design for AM (DfAM) — and accommodate AM limitations — through restrictive DfAM — to successfully employ AM in engineering design. These opportunistic and restrictive DfAM techniques starkly contrast the traditional, limitation-based design for manufacturing techniques — the current standard for design for manufacturing (DfM). Therefore, designers must transition from a restrictive DfM mindset towards a ‘dual’ design mindset — using opportunistic and restrictive DfAM concepts. Designers’ prior experience, especially with a partial set of DfM and DfAM techniques could inhibit their ability to transition towards a dual DfAM approach. On the other hand, experienced designers’ auxiliary skills (e.g., with computer-aided design) could help them successfully use DfAM in their solutions. Researchers have investigated the influence of prior experience on designers’ use of DfAM tools in design; however, a majority of this work focuses on early-stage ideation. Little research has studied the influence of prior experience on designers’ DfAM use in the later design stages, especially in formal DfAM educational interventions, and we aim to explore this research gap. From our results, we see that experienced designers report higher baseline self-efficacy with restrictive DfAM but not with opportunistic DfAM. We also see that experienced designers demonstrate a greater use of certain DfAM concepts (e.g., part and assembly complexity) in their designs. These findings suggest that introducing designers to opportunistic DfAM early could help develop a dual design mindset; however, having more engineering experience might be necessary for them to implement this knowledge into their designs. 
    more » « less
  • Citation Formats
  • MLA
  • APA
  • Chicago
  • BibTeX
  • Save / Share this Record
  • Send to Email