ABSTRACT The Connecticut (CT) State Colleges and Universities’ College of Technology (COT) and its Regional Center for Next Generation Manufacturing (RCNGM), a National Science Foundation (NSF) Center of Excellence, educate manufacturing technicians with necessary skills as needed by the manufacturing industry. The COT-RCNGM continuously broadens its partnerships with other community colleges, high schools and industry in New England and at the national and international levels to provide support and expertise to both students and educators in advanced manufacturing programs. The COT was founded in 1995 through state legislation to create and implement seamless pathways in engineering and technology. This system-wide collaboration of all twelve CT public community colleges, including seven state-of-the-art Advanced Manufacturing Technology Centers (AMTC) at CT’s community colleges; eight public and private universities; technical high and comprehensive high schools; and representatives from industry, including the CT Business & Industry Association (CBIA) which represents 10,000 companies. The pathways have multiple points of entry and exit for job placement and stackable credentials for degree completion, including national certifications that have increased enrollments and created program stability. The COT is led by the Site Coordinators Council that meets monthly and consists of faculty and deans from all COT educational partners and representatives from industry and government. The Council identifies and reviews new programs, concentrations, and certificates based on industry needs and creates seamless articulated pathways. Final approval is often completed within three months for immediate implementation, allowing a timely response to workforce needs. The COT-RCNGM partners with CBIA to conduct a biannual survey of manufacturing workforce needs in CT. Educators use the survey to identify curricular needs and support funding proposals for educational programs. Asnuntuck Community College, the original AMTC, was able to use industry data from the survey to help create new programs. The RCNGM partners with other NSF grants and entities such as the National Network for Manufacturing Innovation (NNMI). The COT-RCNGM produced DVDs profiling students who have completed COT programs and work in CT manufacturing companies. The Manufacture Your Future 2.0 and the You Belong: Women in Manufacturing DVDs are distributed nationally to increase knowledge of career opportunities in manufacturing. Finally, the COT-RCNGM organizes the Greater Hartford Mini Maker Faire that brings together community members of all ages and backgrounds to share projects that promote interest in STEM fields. Participation in the Maker Movement led to involvement in a national network of Maker Faire organizers including a meeting at the White House where one organizer from each state was invited to attend and discuss the national impact of Makers.
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Implications for Supporting Marginalized Job Seekers: Lessons from Employment Centers
Rapid changes in technology are expected to limit the availability of decent work for millions of people worldwide. This particularly disadvantages socially and economically marginalized job seekers who are already being pushed into lower-wage precarious work with increasing levels of job insecurity. While the number of employment support tools that match job seekers to employers has been growing, marginalized job seekers still significantly rely on physical employment centers that have a track record of supporting the specific needs associated with marginalization and economic constraints. We drew from prior HCI and CSCW literature uncovering the employment and technology-related challenges that marginalized job seekers face and from the Psychology of Working Theory to frame our research questions and results. To complement this prior work, we investigated how employment center staff work with marginalized job seekers and moderate factors to securing decent work. We found in an interview of 21 employment center staff--career advisors and business services coordinators--that they performed significant work to prepare and encourage marginalized job seekers in applying to positions, while also training employers to be more inclusive and open-minded. Career advisors worked directly with job seekers to connect them with external resources, provide encouragement, strategize long-term goals, and mitigate feelings of stigma. Business services coordinators worked directly with employers to prepare job positions and employee support programs. Drawing from the expertise of employment centers, we contribute a framework for designing employment support tools that better serve the needs of marginalized job seekers, and outline tangible design implications that complement the support these organizations provide.
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- Award ID(s):
- 1717186
- NSF-PAR ID:
- 10283347
- Date Published:
- Journal Name:
- ACM Conference on Computer-Supported Cooperative Work and Social Computing
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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