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1. Data-driven inferences of agency-level risk and response communication on COVID-19 through social media-based interactions

   https://doi.org/10.5055/jem.0589  

   Ahmed, PhD Candidate ; Sadri, PhD ; Amini, PhD ( October 2021 , Journal of Emergency Management)

   Risk perception and risk averting behaviors of public agencies in the emergence and spread of COVID-19 can be retrieved through online social media (Twitter), and such interactions can be echoed in other information outlets. This study collected time-sensitive online social media data and analyzed patterns of health risk communication of public health and emergency agencies in the emergence and spread of novel coronavirus using data-driven methods. The major focus is toward understanding how policy-making agencies communicate risk and response information through social media during a pandemic and influence community response—ie, timing of lockdown, timing of reopening, etc.—and disease outbreak indicators—ie,more »number of confirmed cases and number of deaths. Twitter data of six major public organizations (1,000-4,500 tweets per organization) are collected from February 21, 2020 to June 6, 2020. Several machine learning algorithms, including dynamic topic model and sentiment analysis, are applied over time to identify the topic dynamics over the specific timeline of the pandemic. Organizations emphasized on various topics—eg, importance of wearing face mask, home quarantine, understanding the symptoms, social distancing and contact tracing, emerging community transmission, lack of personal protective equipment, COVID-19 testing and medical supplies, effect of tobacco, pandemic stress management, increasing hospitalization rate, upcoming hurricane season, use of convalescent plasma for COVID-19 treatment, maintaining hygiene, and the role of healthcare podcast in different timeline. The findings can benefit emergency management, policymakers, and public health agencies to identify targeted information dissemination policies for public with diverse needs based on how local, federal, and international agencies reacted to COVID-19.« less
2. Topics and Sentiments of Public Concerns Regarding COVID-19 Vaccines: Social Media Trend Analysis

   https://doi.org/10.2196/30765  

   Monselise, Michal ; Chang, Chia-Hsuan ; Ferreira, Gustavo ; Yang, Rita ; Yang, Christopher C ( January 2021 , Journal of Medical Internet Research)

   Background As a number of vaccines for COVID-19 are given emergency use authorization by local health agencies and are being administered in multiple countries, it is crucial to gain public trust in these vaccines to ensure herd immunity through vaccination. One way to gauge public sentiment regarding vaccines for the goal of increasing vaccination rates is by analyzing social media such as Twitter. Objective The goal of this research was to understand public sentiment toward COVID-19 vaccines by analyzing discussions about the vaccines on social media for a period of 60 days when the vaccines were started in the Unitedmore »States. Using the combination of topic detection and sentiment analysis, we identified different types of concerns regarding vaccines that were expressed by different groups of the public on social media. Methods To better understand public sentiment, we collected tweets for exactly 60 days starting from December 16, 2020 that contained hashtags or keywords related to COVID-19 vaccines. We detected and analyzed different topics of discussion of these tweets as well as their emotional content. Vaccine topics were identified by nonnegative matrix factorization, and emotional content was identified using the Valence Aware Dictionary and sEntiment Reasoner sentiment analysis library as well as by using sentence bidirectional encoder representations from transformer embeddings and comparing the embedding to different emotions using cosine similarity. Results After removing all duplicates and retweets, 7,948,886 tweets were collected during the 60-day time period. Topic modeling resulted in 50 topics; of those, we selected 12 topics with the highest volume of tweets for analysis. Administration and access to vaccines were some of the major concerns of the public. Additionally, we classified the tweets in each topic into 1 of the 5 emotions and found fear to be the leading emotion in the tweets, followed by joy. Conclusions This research focused not only on negative emotions that may have led to vaccine hesitancy but also on positive emotions toward the vaccine. By identifying both positive and negative emotions, we were able to identify the public's response to the vaccines overall and to news events related to the vaccines. These results are useful for developing plans for disseminating authoritative health information and for better communication to build understanding and trust.« less
3. An Exploration of Methods Using Social Media to Examine Local Attitudes Towards Mask-Wearing During a Pandemic

   Elrod, N. ; Mahajan, P. ; Katragadda, M. ; Halse, S. ; Kropczynski, J. ( January 2021 , Proceedings of the International ISCRAM Conference)

   During the COVID-19 health crisis, local public officials continue to expend considerable energy encouraging citizens to comply with prevention measures in order to reduce the spread of infection. During the pandemic, mask-wearing has been accepted among health officials as a simple preventative measure; however, some local areas have been more likely to comply than others. This paper explores methods to better understand local attitudes towards mask-wearing as a tool for public health officials’ situational awareness when preparing public messaging campaigns. This exploration compares three methods to explore local attitudes: sentiment analysis, n-grams, and hashtags. We also explore hashtag co-occurrence networksmore »as a possible starting point to begin the filtering process. The results show that while sentiment analysis is quick and easy to employ, the results offer little insight into specific local attitudes towards mask-wearing, while examining hashtags and hashtag co-occurrence networks may be used a tool for a more robust understanding of local areas when attempting to gain situational awareness.« less
4. How social learning shapes the efficacy of preventative health behaviors in an outbreak

   https://doi.org/10.1371/journal.pone.0262505  

   Carrignon, Simon ; Bentley, R. Alexander ; Silk, Matthew ; Fefferman, Nina H. ( January 2022 , PLOS ONE)

   Eksin, Ceyhun (Ed.)

   The global pandemic of COVID-19 revealed the dynamic heterogeneity in how individuals respond to infection risks, government orders, and community-specific social norms. Here we demonstrate how both individual observation and social learning are likely to shape behavioral, and therefore epidemiological, dynamics over time. Efforts to delay and reduce infections can compromise their own success, especially when disease risk and social learning interact within sub-populations, as when people observe others who are (a) infected and/or (b) socially distancing to protect themselves from infection. Simulating socially-learning agents who observe effects of a contagious virus, our modelling results are consistent with with 2020more »data on mask-wearing in the U.S. and also concur with general observations of cohort induced differences in reactions to public health recommendations. We show how shifting reliance on types of learning affect the course of an outbreak, and could therefore factor into policy-based interventions incorporating age-based cohort differences in response behavior.« less
5. Examining risk and crisis communications of government agencies and stakeholders during early stages of COVID-19 on Twitter

   https://doi.org/10.1016/j.chb.2020.106568  

   Wang, Yan ; Hao, Haiyan ; Platt, Lisa S. ( September 2020 , Computers in human behavior)

   During COVID-19, social media has played an important role for public health agencies and government stakeholders (i.e. actors) to disseminate information regarding situations, risks, and personal protective action inhibiting disease spread. However, there have been notable insufficient, incongruent, and inconsistent communications regarding the pandemic and its risks, which was especially salient at the early stages of the outbreak. Sufficiency, congruence and consistency in health risk communication have important implications for effective health safety instruction as well as critical content interpretability and recall. It also impacts individual- and community-level responses to information. This research employs text mining techniques and dynamic networkmore »analysis to investigate the actors’ risk and crisis communication on Twitter regarding message types, communication sufficiency, timeliness, congruence, consistency and coordination. We studied 13,598 pandemic-relevant tweets posted over January to April from 67 federal and state-level agencies and stakeholders in the U.S. The study annotates 16 categories of message types, analyzes their appearances and evolutions. The research then identifies inconsistencies and incongruencies on four critical topics and examines spatial disparities, timeliness, and sufficiency across actors and message types in communicating COVID-19. The network analysis also reveals increased communication coordination over time. The findings provide unprecedented insight of Twitter COVID-19 information dissemination which may help to inform public health agencies and governmental stakeholders future risk and crisis communication strategies related to global hazards in digital environments.« less