The ability to provide comprehensive explanations of chosen actions is a hallmark of intelligence. Lack of this ability impedes the general acceptance of AI and robot systems in critical tasks. This paper examines what forms of explanations best foster human trust in machines and proposes a framework in which explanations are generated from both functional and mechanistic perspectives. The robot system learns from human demonstrations to open medicine bottles using (i) an embodied haptic prediction model to extract knowledge from sensory feedback, (ii) a stochastic grammar model induced to capture the compositional structure of a multistep task, and (iii) an improved Earley parsing algorithm to jointly leverage both the haptic and grammar models. The robot system not only shows the ability to learn from human demonstrators but also succeeds in opening new, unseen bottles. Using different forms of explanations generated by the robot system, we conducted a psychological experiment to examine what forms of explanations best foster human trust in the robot. We found that comprehensive and real-time visualizations of the robot’s internal decisions were more effective in promoting human trust than explanations based on summary text descriptions. In addition, forms of explanation that are best suited to foster trustmore »
Explaining in Time: Meeting Interactive Standards of Explanation for Robotic Systems
Explainability has emerged as a critical AI research objective, but the breadth of proposed methods and application domains suggest that criteria for explanation vary greatly. In particular, what counts as a good explanation, and what kinds of explanation are computationally feasible, has become trickier in light of oqaque “black box” systems such as deep neural networks. Explanation in such cases has drifted from what many philosophers stipulated as having to involve deductive and causal principles to mere “interpretation,” which approximates what happened in the target system to varying degrees. However, such post hoc constructed rationalizations are highly problematic for social robots that operate interactively in spaces shared with humans. For in such social contexts, explanations of behavior, and, in particular, justifications for violations of expected behavior, should make reference to socially accepted principles and norms. In this article, we show how a social robot’s actions can face explanatory demands for how it came to act on its decision, what goals, tasks, or purposes its design had those actions pursue and what norms or social constraints the system recognizes in the course of its action. As a result, we argue that explanations for social robots will need to be accurate representations more »
- Award ID(s):
- 1723963
- Publication Date:
- NSF-PAR ID:
- 10301358
- Journal Name:
- ACM Transactions on Human-Robot Interaction
- Volume:
- 10
- Issue:
- 3
- Page Range or eLocation-ID:
- 1 to 23
- ISSN:
- 2573-9522
- Sponsoring Org:
- National Science Foundation
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