Social telepresence robots (i.e., telerobots) are used for social and learning experiences by children. However, most (if not all) commercially available telerobot bodies were designed for adults in corporate or healthcare settings. Due to an adult-focused market, telerobot design has typically not considered important factors such as age and physical aspect in the design of robot bodies. To better understand how peer interactants can facilitate the identities of remote children through personalization of robot bodies, we conducted an exploratory study to evaluate collaborative robot personalization. In this study, child participants (N=28) attended an interactive lesson on robots in our society. After the lesson, participants interacted with two telerobots for personalization activities and a robot fashion show. Finally, participants completed an artwork activity on robot design. Initial findings from this study will inform our continued work on telepresence robots for virtual inclusion and improved educational experiences of remote children and their peers.
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You're Wigging Me Out!: Is Personalization of Telepresence Robots Strictly Positive?
With their ability to embody users in physically distant spaces, telepresence robots have gained popularity in environments including hospitals, schools, and offices. However, with platforms lacking in individuation and social presence, users often personalize telepresence robots with clothing and accessories to increase their recognizability and sense of embodiment. Toward understanding personalization preferences, as well as perceptions of personalized platforms, we conducted a series of five studies that investigate patterns in personalization of a telepresence robot and evaluate the impacts of common personalizations along five dimensions (robot uniqueness, humanness, pleasantness/unpleasantness, and people's willingness to interact with it). Finding a strong preference for the use of clothing and headwear in Studies 1-2 (N=52), we systematically manipulated a robot's appearance using these items and evaluated the qualitative and quantitative impacts on observer perceptions in Studies 3-4 (N=160). Observing that personalization increased perceptions of uniqueness and humanness, but also decreased positive responding, we then investigated the associations between personalization preferences and perceptions via a fifth study (N=100). Across the five studies, tensions emerged between operators' interest in using wigs and interlocutors' dislike of wigs. This result highlights a need to consider both operator and interlocutor perspectives when personalizing telepresence robots.
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- Award ID(s):
- 1950927
- PAR ID:
- 10311060
- Date Published:
- Journal Name:
- HRI '21: Proceedings of the 2021 ACM/IEEE International Conference on Human-Robot Interaction
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1145/3434073.3444675
