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All robots create consequential sound—sound produced as a result of the robot’s mechanisms—yet little work has explored how sound impacts human-robot interaction. Recent work shows that the sound of different robot mechanisms affects perceived competence, trust, human-likeness, and discomfort. However, the physical sound characteristics responsible for these perceptions have not been clearly identified. In this paper, we aim to explore key characteristics of robot sound that might influence perceptions. A pilot study from our past work showed that quieter and higher-pitched robots may be perceived as more competent and less discomforting. To better understand how variance in these attributes affects perception, we performed audio manipulations on two sets of industrial robot arm videos within a series of four new studies presented in this paper. Results confirmed that quieter robots were perceived as less discomforting. In addition, higher-pitched robots were perceived as more energetic, happy, warm, and competent. Despite the robot’s industrial purpose and appearance, participants seemed to prefer more "cute" (or "kawaii") sound profiles, which could have implications for the design of more acceptable and fulfilling sound profiles for human-robot interactions with practical collaborative robots.
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Bringing WALL-E out of the Silver Screen: Understanding How Transformative Robot Sound Affects Human Perception
Lovable robots in movies regularly beep, chirp, and whirr, yet robots in the real world rarely deploy such sounds. Despite preliminary work supporting the perceptual and objective benefits of intentionally-produced robot sound, relatively little research is ongoing in this area. In this paper, we systematically evaluate transformative robot sound across multiple robot archetypes and behaviors. We conducted a series of five online video-based surveys, each with N ≈ 100 participants, to better understand the effects of musician-designed transformative sounds on perceptions of personal, service, and industrial robots. Participants rated robot videos with transformative sound as significantly happier, warmer, and more competent in all five studies, as more energetic in four studies, and as less discomforting in one study. Overall, results confirmed that transformative sounds consistently improve subjective ratings but may convey affect contrary to the intent of affective robot behaviors. In future work, we will investigate the repeatability of these results through in-person studies and develop methods to automatically generate transformative robot sound. This work may benefit researchers and designers who aim to make robots more favorable to human users.
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- Award ID(s):
- 1950927
- PAR ID:
- 10311061
- Date Published:
- Journal Name:
- 2021 IEEE International Conference on Robotics and Automation (ICRA)
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1109/ICRA48506.2021.9562082
