This study aims to investigate the collaboration processes of immigrant families as they search for online information together. Immigrant English-language learning adults of lower socioeconomic status often work collaboratively with their children to search the internet. Family members rely on each other’s language and digital literacy skills in this collaborative process known as online search and brokering (OSB). While previous work has identified ecological factors that impact OSB, research has not yet distilled the specific learning processes behind such collaborations.
Design/methodology/approach: For this study, the authors adhere to practices of a case study examination. This study’s participants included parents, grandparents and children aged 10–17 years. Most adults were born in Mexico, did not have a college-degree, worked in service industries and represented a lower-SES population. This study conducted two to three separate in-home family visits per family with interviews and online search tasks.
Findings: From a case study analysis of three families, this paper explores the funds of knowledge, resilience, ecological support and challenges that children and parents face, as they engage in collaborative OSB experiences. This study demonstrates how in-home computer-supported collaborative processes are often informal, social, emotional and highly relevant to solving information challenges.
Research limitations/implications: An intergenerational OSB process is different from collaborative online information problem-solving that happens between classroom peers or coworkers. This study’s research shows how both parents and children draw on their funds of knowledge, resilience and ecological support systems when they search collaboratively, with and for their family members, to problem solve. This is a case study of three families working in collaboration with each other. This case study informs analytical generalizations and theory-building rather than statistical generalizations about families.
Practical implications: Designers need to recognize that children and youth are using the same tools as adults to seek high-level critical information. This study’s model suggests that if parents and children are negotiating information seeking with the same technology tools but different funds of knowledge, experience levels and skills, the presentation of information (e.g. online search results, information visualizations) needs to accommodate different levels of understanding. This study recommends designers work closely with marginalized communities through participatory design methods to better understand how interfaces and visuals can help accommodate youth invisible work.
Social implications: The authors have demonstrated in this study that learning and engaging in family online searching is not only vital to the development of individual and digital literacy skills, it is a part of family learning. While community services, libraries and schools have a responsibility to support individual digital and information literacy development, this study’s model highlights the need to recognize funds of knowledge, family resiliency and asset-based learning. Schools and teachers should identify and harness youth invisible work as a form of learning at home. The authors believe educators can do this by highlighting the importance of information problem solving in homes and youth in their families. Libraries and community centers also play a critical role in supporting parents and adults for technical assistance (e.g. WiFi access) and information resources.
Originality/value: This study’s work indicates new conditions fostering productive joint media engagement (JME) around OSB. This study contributes a generative understanding that promotes studying and designing for JME, where family responsibility is the focus.
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Strengthening Broadband through Library Engagement: Libraries as Critical Infrastructure Intermediaries
In the Pittsburgh region, the Every1online project, led by the non-profit Meta Mesh, bridges communities with no-cost Internet service. Recognizing that digital literacy is a core component of digital inclusion, the authors worked with Meta Mesh to consider the digital literacy needs of community members and to be responsive to these needs through resources provided to individuals as their Internet connection is established. To build an understanding of these digital literacy needs, the research team surveyed librarians to discover the questions that patrons bring to the library. In this paper, we propose that libraries both provide essential social infrastructure and, as evidenced by this case study, serve as important intermediaries to critical infrastructure. We introduce the concept of a critical infrastructure intermediary, an organization or individual that helps people to find and use critical infrastructure and that helps to strengthen that infrastructure through a feedback loop.
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- Award ID(s):
- 2034625
- NSF-PAR ID:
- 10342974
- Date Published:
- Journal Name:
- ALISE
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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Nicewonger, Todd E. ; McNair, Lisa D. ; Fritz, Stacey (Ed.)https://pressbooks.lib.vt.edu/alaskanative/ At the start of the pandemic, the editors of this annotated bibliography initiated a remote (i.e., largely virtual) ethnographic research project that investigated how COVID-19 was impacting off-site modular construction practices in Alaska Native communities. Many of these communities are located off the road system and thus face not only dramatically higher costs but multiple logistical challenges in securing licensed tradesmen and construction crews and in shipping building supplies and equipment to their communities. These barriers, as well as the region’s long winters and short building seasons, complicate the construction of homes and related infrastructure projects. Historically, these communities have also grappled with inadequate housing, including severe overcrowding and poor-quality building stock that is rarely designed for northern Alaska’s climate (Marino 2015). Moreover, state and federal bureaucracies and their associated funding opportunities often further complicate home building by failing to accommodate the digital divide in rural Alaska and the cultural values and practices of Native communities.[1] It is not surprising, then, that as we were conducting fieldwork for this project, we began hearing stories about these issues and about how the restrictions caused by the pandemic were further exacerbating them. Amidst these stories, we learned about how modular home construction was being imagined as a possible means for addressing both the complications caused by the pandemic and the need for housing in the region (McKinstry 2021). As a result, we began to investigate how modular construction practices were figuring into emergent responses to housing needs in Alaska communities. We soon realized that we needed to broaden our focus to capture a variety of prefabricated building methods that are often colloquially or idiomatically referred to as “modular.” This included a range of prefabricated building systems (e.g., manufactured, volumetric modular, system-built, and Quonset huts and other reused military buildings[2]). Our further questions about prefabricated housing in the region became the basis for this annotated bibliography. Thus, while this bibliography is one of multiple methods used to investigate these issues, it played a significant role in guiding our research and helped us bring together the diverse perspectives we were hearing from our interviews with building experts in the region and the wider debates that were circulating in the media and, to a lesser degree, in academia. The actual research for each of three sections was carried out by graduate students Lauren Criss-Carboy and Laura Supple.[3] They worked with us to identify source materials and their hard work led to the team identifying three themes that cover intersecting topics related to housing security in Alaska during the pandemic. The source materials collected in these sections can be used in a variety of ways depending on what readers are interested in exploring, including insights into debates on housing security in the region as the pandemic was unfolding (2021-2022). The bibliography can also be used as a tool for thinking about the relational aspects of these themes or the diversity of ways in which information on housing was circulating during the pandemic (and the implications that may have had on community well-being and preparedness). That said, this bibliography is not a comprehensive analysis. Instead, by bringing these three sections together with one another to provide a snapshot of what was happening at that time, it provides a critical jumping off point for scholars working on these issues. The first section focuses on how modular housing figured into pandemic responses to housing needs. In exploring this issue, author Laura Supple attends to both state and national perspectives as part of a broader effort to situate Alaska issues with modular housing in relation to wider national trends. This led to the identification of multiple kinds of literature, ranging from published articles to publicly circulated memos, blog posts, and presentations. These materials are important source materials that will likely fade in the vastness of the Internet and thus may help provide researchers with specific insights into how off-site modular construction was used – and perhaps hyped – to address pandemic concerns over housing, which in turn may raise wider questions about how networks, institutions, and historical experiences with modular construction are organized and positioned to respond to major societal disruptions like the pandemic. As Supple pointed out, most of the material identified in this review speaks to national issues and only a scattering of examples was identified that reflect on the Alaskan context. The second section gathers a diverse set of communications exploring housing security and homelessness in the region. The lack of adequate, healthy housing in remote Alaska communities, often referred to as Alaska’s housing crisis, is well-documented and preceded the pandemic (Guy 2020). As the pandemic unfolded, journalists and other writers reported on the immense stress that was placed on already taxed housing resources in these communities (Smith 2020; Lerner 2021). The resulting picture led the editors to describe in their work how housing security in the region exists along a spectrum that includes poor quality housing as well as various forms of houselessness including, particularly relevant for the context, “hidden homelessness” (Hope 2020; Rogers 2020). The term houseless is a revised notion of homelessness because it captures a richer array of both permanent and temporary forms of housing precarity that people may experience in a region (Christensen et al. 2107). By identifying sources that reflect on the multiple forms of housing insecurity that people were facing, this section highlights the forms of disparity that complicated pandemic responses. Moreover, this section underscores ingenuity (Graham 2019; Smith 2020; Jason and Fashant 2021) that people on the ground used to address the needs of their communities. The third section provides a snapshot from the first year of the pandemic into how CARES Act funds were allocated to Native Alaska communities and used to address housing security. This subject was extremely complicated in Alaska due to the existence of for-profit Alaska Native Corporations and disputes over eligibility for the funds impacted disbursements nationwide. The resources in this section cover that dispute, impacts of the pandemic on housing security, and efforts to use the funds for housing as well as barriers Alaska communities faced trying to secure and use the funds. In summary, this annotated bibliography provides an overview of what was happening, in real time, during the pandemic around a specific topic: housing security in largely remote Alaska Native communities. The media used by housing specialists to communicate the issues discussed here are diverse, ranging from news reports to podcasts and from blogs to journal articles. This diversity speaks to the multiple ways in which information was circulating on housing at a time when the nightly news and radio broadcasts focused heavily on national and state health updates and policy developments. Finding these materials took time, and we share them here because they illustrate why attention to housing security issues is critical for addressing crises like the pandemic. For instance, one theme that emerged out of a recent National Science Foundation workshop on COVID research in the North NSF Conference[4] was that Indigenous communities are not only recovering from the pandemic but also evaluating lessons learned to better prepare for the next one, and resilience will depend significantly on more—and more adaptable—infrastructure and greater housing security.more » « less
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Broadband infrastructure in urban parks may serve crucial functions including an amenity to boost overall park use and a bridge to propagate WiFi access into contiguous neighborhoods. This project: SCC:PG Park WiFi as a BRIDGE to Community Resilience has developed a new model —Build Resilience through the Internet and Digital Greenspace Exposure, leveraging off-the-shelf WiFi technology, novel algorithms, community assets, and local partnerships to lower greenspace WiFi costs. This interdisciplinary work leverages: computer science, information studies, landscape architecture, and public health. Collaboration methodologies and relational definitions across disciplines are still nascent —especially when paired with civic-engaged, applied research. Student researchers (UG/Grad) are excellent partners in bridging disciplinary barriers and constraints. Their capacity to assimilate multiple frameworks has produced refinements to the project’s theoretical lenses and suggested novel socio-technical methodology improvements. Further, they are excellent ambassadors to community partners and stakeholders. In BRIDGE, we tested two mechanisms to augment student research participation. In both, we leveraged a classic, curriculum-based model named the Partnership for Action Learning in Sustainability program (PALS). This campus-wide, community-engaged initiative pairs faculty and students with community partners. PALS curates economic, environmental, and social sustainability challenges and scopes projects to customize appropriate coursework that addresses identified challenges. Outcomes include: literature searches, wireframes, and design plans that target solutions to civic problems. Constraints include the short semester timeframe and curriculum-learning-outcome constraints. (1) On BRIDGE, Dr. Kweon executed a semester-based Landscape Architecture PALS 400-level-studio. 18 undergraduates conducted in-class and in-field work to assess community needs and proposed design solutions for future park-wide WiFi. Research topics included: community-park history, neighborhood demographics, case-study analysis, and land-cover characteristics. The students conducted an in-Park, community engagement session —via interactive posterboard surveys, to gain input on what park amenities might be redesigned or added to promote WiFi use. The students then produced seven re-design plans; one included a café/garden, with an eco-corridor that integrated technology with nature. (2) From the classic, curriculum-based PALS model we created a summer-intensive for our five research assistants, to stimulate interdisciplinary collaboration in their research tasks and co-analysis of project data products: experimental technical WiFi-setup, community survey results, and stakeholder needs-assessments. Students met weekly with each other and team leadership, exchanged journal articles, and attended joint research events. This model shows promise for integrating students more formally into an interdisciplinary research project. An end-of-intensive focus group highlighted, from the students’ perspective, the pro/cons of this model. Results: In contrasting the two mechanisms, our results include: Model 1 is tried-and-trued and produces standardized, reliable products. However, as work is group based, student independence is limited —to explore topics/themes of interest. Civic groups are typically thrilled with the diversity of action plans produced. Model 2 provides greater independence in student-learning outcomes, fosters interdisciplinary, “dictionary-building” that can be used by the full team, deepens methodological approaches, and allows for student stipend payments. Lessons learned: intensive time frame needed more research team support and ideally should be extended, when possible, over the full project-span. UMD-IRB#1785365-4; NSF-award: 2125526.more » « less
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Background: Researcher-practitioner partnerships (RPPs) have gained increasing prominence within education, since they are crucial for identifying partners’ problems of practice and seeking solutions for improving district (or school) problems. The CS Pathways RPP project brought together researchers and practitioners, including middle school teachers and administrators from three urban school districts, to build teachers’ capacity to implement an inclusive computer science and digital literacy (CSDL) curriculum for all students in their middle schools. Objective: This study explored the teachers’ self-efficacy development in teaching a middle school CSDL curriculum under the project’s RPP framework. The ultimate goal was to gain insights into how the project’s RPP framework and its professional development (PD) program supported teachers’ self-efficacy development, in particular its challenges and success of the partnership. Method: Teacher participants attended the first-year PD program and were surveyed and/or interviewed about their self-efficacy in teaching CSDL curriculum, spanning topics ranging from digital literacy skills to app creation ability and curriculum implementation. Both survey and interview data were collected and analyzed using mixed methods 1) to examine the reach of the RPP PD program in terms of teachers’ self-efficacy; 2) to produce insightful understandings of the PD program impact on the project’s goal of building teachers’ self-efficacy. Results and Discussion: We reported the teachers’ self-efficacy profiles based on the survey data. A post-survey indicated that a majority of the teachers have high self-efficacy in teaching the CSDL curriculum addressed by the RPP PD program. Our analysis identified five critical benefits the project’s RPP PD program provided, namely collaborative efforts on resource and infrastructure building, content and pedagogical knowledge growth, collaboration and communication, and building teacher identity. All five features have shown direct impacts on teachers' self-efficacy. The study also reported teachers’ perceptions on the challenges they faced and potential areas for improvements. These findings indicate some important features of an effective PD program, informing the primary design of an RPP CS PD program.more » « less
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null (Ed.)Returning citizens (formerly incarcerated individuals) face great challenges finding employment, and these are exacerbated by the need for digital literacy in modern job search. Through 23 semi-structured interviews and a pilot digital literacy course with returning citizens in the Greater Detroit area, we explore tactics and needs with respect to job search and digital technology. Returning citizens exhibit great diversity, but overall, we find our participants to have striking gaps in digital literacy upon release, even as they are quickly introduced to smartphones by friends and family. They tend to have employable skills and ability to use offline social networks to find opportunities, but have little understanding of formal job search processes, online or offline. They mostly mirror mainstream use of mobile technology, but they have various reasons to avoid social media. These and other findings lead to recommendations for digital literacy programs for returning citizens.more » « less
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