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Deceptive design patterns (sometimes called “dark patterns”) are user interface design elements that may trick, deceive, or mislead users into behaviors that often benefit the party implementing the design over the end user. Prior work has taxonomized, investigated, and measured the prevalence of such patterns primarily in visual user interfaces (e.g., on websites). However, as the ubiquity of voice assistants and other voice-assisted technologies increases, we must anticipate how deceptive designs will be (and indeed, are already) deployed in voice interactions. This paper makes two contributions towards characterizing and surfacing deceptive design patterns in voice interfaces. First, we make a conceptual contribution, identifying key characteristics of voice interfaces that may enable deceptive design patterns, and surfacing existing and theoretical examples of such patterns. Second, we present the findings from a scenario-based user survey with 93 participants, in which we investigate participants’ perceptions of voice interfaces that we consider to be both deceptive and non-deceptive.
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Sonic Technologies of a Queer Breakup
Over the past decade, the growth of voice assistants has presented new challenges within domestic life. Prior research has shown that such technologies affect users unevenly or fail to account for some relationships and domesticities entirely. Our work investigates the under-examined topic of queerness at home. Drawing on the experience of queer breakup, we describe a design inquiry and a first-person research approach exploring two concurrent relationships in separate households both using Alexa. We explore issues of temporality, glitch, and shared accountability. We also ask critical questions with audio experiments, including: How do voice assistants differentiate between queer voices? How should we converse with voice assistants about queerness? And are voice assistants “queer enough”? We contribute a discussion of difference, inclusion, and queer cultures of adversarial use to highlight the limitations of both everyday and professional language for describing and analyzing the particulars of queerness and interaction design.
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- Award ID(s):
- 1947696
- PAR ID:
- 10349156
- Date Published:
- Journal Name:
- Designing Interactive Systems Conference
- Page Range / eLocation ID:
- 1377 to 1393
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1145/3532106.3533542
