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Title: Designing Conversational Assistants to Support Older Adults’ Personal Health Record Access
Older adults often rely on information provided during doctors’ visits or online to manage their health but can experience challenges accessing this information at home. Recently, conversational assistants are being explored to aid navigation of health information included in online portals, but we still know little about users’ perceptions of using these tools for managing personal health information. In this paper, we conducted a wizard-of-oz study to better understand older adults’ perceptions of a conversational assistant, MIHA, to help with navigating personal health information. Participants saw value in using a tool such as MIHA to help facilitate access to their personal health information and to help them become more engaged in their health. Participants believed MIHA’s features helped build confidence in the responses returned, but made suggestions for improving the interactions. We share insights of potential uses and design implications for conversational assistants that help older adults navigate personal health information.  more » « less
Award ID(s):
2130583
PAR ID:
10356114
Author(s) / Creator(s):
; ; ; ;
Date Published:
Journal Name:
Lecture notes of the Institute for Computer Sciences Social Informatics and Telecommunications Engineering
Volume:
431
ISSN:
1867-822X
Format(s):
Medium: X
Sponsoring Org:
National Science Foundation
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