skip to main content
US FlagAn official website of the United States government
dot gov icon
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
https lock icon
Secure .gov websites use HTTPS
A lock ( lock ) or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.

Explore Research Products in the PAR
It may take a few hours for recently added research products to appear in PAR search results.


Title: Duty to Respond: The Challenges Social Service Providers Face When Charged with Keeping Youth Safe Online
Social service providers play a vital role in the developmental outcomes of underprivileged youth as they transition into adulthood. Educators, mental health professionals, juvenile justice officers, and child welfare caseworkers often have first-hand knowledge of the trials uniquely faced by these vulnerable youth and are charged with mitigating harmful risks, such as mental health challenges, child abuse, drug use, and sex trafficking. Yet, less is known about whether or how social service providers assess and mitigate the online risk experiences of youth under their care. Therefore, as part of the National Science Foundation (NSF) I-Corps program, we conducted interviews with 37 social service providers (SSPs) who work with underprivileged youth to determine what (if any) online risks are most concerning to them given their role in youth protection, how they assess or become aware of these online risk experiences, and whether they see value in the possibility of using artificial intelligence (AI) as a potential solution for online risk detection. Overall, online sexual risks (e.g., sexual grooming and abuse) and cyberbullying were the most salient concern across all social service domains, especially when these experiences crossed the boundary between the digital and the physical worlds. Yet, SSPs had to rely heavily on youth self-reports to know whether and when online risks occurred, which required building a trusting relationship with youth; otherwise, SSPs became aware only after a formal investigation had been launched. Therefore, most SSPs found value in the potential for using AI as an early detection system and to monitor youth, but they were concerned that such a solution would not be feasible due to a lack of resources to adequately respond to online incidences, access to the necessary digital trace data (e.g., social media), context, and concerns about violating the trust relationships they built with youth. Thus, such automated risk detection systems should be designed and deployed with caution, as their implementation could cause youth to mistrust adults, thereby limiting the receipt of necessary guidance and support. We add to the bodies of research on adolescent online safety and the benefits and challenges of leveraging algorithmic systems in the public sector.  more » « less
Award ID(s):
1827700
PAR ID:
10420117
Author(s) / Creator(s):
; ; ; ;
Date Published:
Journal Name:
Proceedings of the ACM on Human-Computer Interaction
Volume:
7
Issue:
GROUP
ISSN:
2573-0142
Page Range / eLocation ID:
1 to 35
Format(s):
Medium: X
Sponsoring Org:
National Science Foundation
More Like this
  1. (, ACM)
    Computational approaches to detect the online risks that the youth encounter have presented promising potentials to protect them online. However, a major identified trend among these approaches is the lack of human-centered machine learning (HCML) aspect. It is necessary to move beyond the computational lens of the detection task to address the societal needs of such a vulnerable population. Therefore, I direct my attention in this dissertation to better understand youths’ risk experiences prior to enhancing the development of risk detection algorithms by 1) Examining youths’ (ages 13–17) public disclosures about sexual experiences and contextualizing these experiences based on the levels of consent (i.e., consensual, non-consensual, sexual abuse) and relationship types (i.e., stranger, dating/friend, family), 2) Moving beyond the sexual experiences to examine a broader array of risks within the private conversations of youth (N = 173) between 13 and 21 and contextualizing the dynamics of youth online and offline risks and the self-reports of risk experiences to the digital trace data, and 3) Building real-time machine learning models for risk detection by creating a contextualized framework. This dissertation provides a human-centered approach for improving automated real-time risk predictions that are derived from a contextualized understanding of the nuances relative to youths’ risk experiences. 
    more » « less
  2. ; ; ; ; ; (, Proceedings of the ACM on Human-Computer Interaction)
    Sexual exploration is a natural part of adolescent development; yet, unmediated internet access has enabled teens to engage in a wider variety of potentially riskier sexual interactions than previous generations, from normatively appropriate sexual interactions to sexually abusive situations. Teens have turned to online peer support platforms to disclose and seek support about these experiences. Therefore, we analyzed posts (N=45,955) made by adolescents (ages 13--17) on an online peer support platform to deeply examine their online sexual risk experiences. By applying a mixed methods approach, we 1) accurately (average of AUC = 0.90) identified posts that contained teen disclosures about online sexual risk experiences and classified the posts based on level of consent (i.e., consensual, non-consensual, sexual abuse) and relationship type (i.e., stranger, dating/friend, family) between the teen and the person in which they shared the sexual experience, 2) detected statistically significant differences in the proportions of posts based on these dimensions, and 3) further unpacked the nuance in how these online sexual risk experiences were typically characterized in the posts. Teens were significantly more likely to engage in consensual sexting with friends/dating partners; unwanted solicitations were more likely from strangers and sexual abuse was more likely when a family member was involved. We contribute to the HCI and CSCW literature around youth online sexual risk experiences by moving beyond the false dichotomy of "safe" versus "risky". Our work provides a deeper understanding of technology-mediated adolescent sexual behaviors from the perspectives of sexual well-being, risk detection, and the prevention of online sexual violence toward youth. 
    more » « less
  3. ; ; (, Let’s Talk about Sext: How Teens Seek Support and Advice for Online Sexual Interactions)
    We conducted a thematic content analysis of 4,180 posts by adolescents (ages 12-17) on an online peer support mental health forum to understand what and how adolescents talk about their online sexual interactions. Youth used the platform to seek support (83%), connect with others (15%), and give advice (5%) about sexting, their sexual orientation, sexual abuse, and explicit content. Females often received unwanted nudes from strangers and struggled with how to turn down sexting requests from people they knew. Meanwhile, others who sought support complained that they received unwanted sexual solicitations while doing so—to the point that adolescents gave advice to one another on which users to stay away from. Our research provides insight into the online sexual experiences of adolescents and how they seek support around these issues. We discuss how to design peer-based social media platforms to support the well-being and safety of youth. 
    more » « less
  4. ; ; ; ; ; ; (, Proceedings of the ACM on Human-Computer Interaction)
    We conducted a study with 173 adolescents (ages 13-21), who self-reported their offline and online risk experiences and uploaded their Instagram data to our study website to flag private conversations as unsafe. Risk profiles were first created based on the survey data and then compared with the risk-flagged social media data. Five risk profiles emerged: Low Risks (51% of the participants), Medium Risks (29%), Increased Sexting (8%), Increased Self-Harm (8%), and High Risk Perpetration (4%). Overall, the profiles correlated well with the social media data with the highest level of risk occurring in the three smallest profiles. Youth who experienced increased sexting and self-harm frequently reported engaging in unsafe sexual conversations. Meanwhile, high risk perpetration was characterized by increased violence, threats, and sales/promotion of illegal activities. A key insight from our study was that offline risk behavior sometimes manifested differently in online contexts (i.e., offline self-harm as risky online sexual interactions). Our findings highlight the need for targeted risk prevention strategies for youth online safety. 
    more » « less
  5. ; ; ; ; ; ; (, Proceedings of the ACM on Human-Computer Interaction)
    We collected Instagram data from 150 adolescents (ages 13-21) that included 15,547 private message conversations of which 326 conversations were flagged as sexually risky by participants. Based on this data, we leveraged a human-centered machine learning approach to create sexual risk detection classifiers for youth social media conversations. Our Convolutional Neural Network (CNN) and Random Forest models outperformed in identifying sexual risks at the conversation-level (AUC=0.88), and CNN outperformed at the message-level (AUC=0.85). We also trained classifiers to detect the severity risk level (i.e., safe, low, medium-high) of a given message with CNN outperforming other models (AUC=0.88). A feature analysis yielded deeper insights into patterns found within sexually safe versus unsafe conversations. We found that contextual features (e.g., age, gender, and relationship type) and Linguistic Inquiry and Word Count (LIWC) contributed the most for accurately detecting sexual conversations that made youth feel uncomfortable or unsafe. Our analysis provides insights into the important factors and contextual features that enhance automated detection of sexual risks within youths' private conversations. As such, we make valuable contributions to the computational risk detection and adolescent online safety literature through our human-centered approach of collecting and ground truth coding private social media conversations of youth for the purpose of risk classification. 
    more » « less
  • Citation Formats
  • MLA
  • APA
  • Chicago
  • BibTeX
  • Save / Share this Record
  • Send to Email