An official website of the United States government
Harassment has long been considered a severe social issue and a culturally contextualized construct. More recently, understanding and mitigating emerging harassment in social Virtual Reality (VR) has become a growing research area in HCI and CSCW. Based on the perspective of harassment in the U.S. culture, in this paper we identify new characteristics of online harassment in social VR using 30 in-depth interviews. We especially attend to how people who are already considered marginalized in the gaming and virtual worlds contexts (e.g., women, LGBTQ, and ethnic minorities) experience such harassment. As social VR is still a novel technology, our proactive approach highlights embodied harassment as an emerging but understudied form of harassment in novel online social spaces. Our critical review of social VR users' experiences of harassment and recommendations to mitigate such harassment also extends the current conceptualization of online harassment in CSCW. We therefore contribute to the active prevention of future harassment in nuanced online environments, platforms, and experiences.
more »
« less
"Creepy Towards My Avatar Body, Creepy Towards My Body": How Women Experience and Manage Harassment Risks in Social Virtual Reality
Online harassment against women - particularly in gaming and virtual worlds contexts - remains a salient and pervasive issue, and arguably reflects the systems of offline structural oppression to control women's bodies and rights in today's world. Harassment in social Virtual Reality (VR) is also a growing new frontier of research in HCI and CSCW, particularly focusing on marginalized users such as women. Based on interviews with 31 women users of social VR, our findings present women's experiences of harassment risks in social VR as compared to harassment targeting women in pre-existing, on-screen online gaming and virtual worlds, along with strategies women employ to manage harassment in social VR with varying degrees of success. This study contributes to the growing body of literature on harassment in social VR by highlighting how women's marginalization online and offline impact their perceptions of and strategies to mitigate harassment in this unique space. It also provides a critical reflection on women's mitigation strategies and proposes important implications to rethink social VR design to better prevent harassment against women and other marginalized communities in the future metaverse.
more »
« less
- Award ID(s):
- 2112878
- PAR ID:
- 10462233
- Publisher / Repository:
- ACM
- Date Published:
- Journal Name:
- Proceedings of the ACM on Human-Computer Interaction
- Volume:
- 7
- Issue:
- CSCW2
- ISSN:
- 2573-0142
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
Extensive HCI research has investigated how to prevent and mitigate harassment in virtual spaces, particularly by leveraging human-based and Artificial Intelligence (AI)-based moderation. However, social Virtual Reality (VR) constitutes a novel social space that faces both intensified harassment challenges and a lack of consensus on how moderation should be approached to address such harassment. Drawing on 39 interviews with social VR users with diverse backgrounds, we investigate the perceived opportunities and limitations for leveraging AI-based moderation to address emergent harassment in social VR, and how future AI moderators can be designed to enhance such opportunities and address limitations. We provide the first empirical investigation into re-envisioning AI’s new roles in innovating content moderation approaches to better combat harassment in social VR. We also highlight important principles for designing future AI-based moderation incorporating user-human-AI collaboration to achieve safer and more nuanced online spaces.more » « less
-
Social media platforms aspire to create online experiences where users can participate safely and equitably. However, women around the world experience widespread online harassment, including insults, stalking, aggression, threats, and non-consensual sharing of sexual photos. This article describes women's perceptions of harm associated with online harassment and preferred platform responses to that harm. We conducted a survey in 14 geographic regions around the world (N = 3,993), focusing on regions whose perspectives have been insufficiently elevated in social media governance decisions (e.g. Mongolia, Cameroon). Results show that, on average, women perceive greater harm associated with online harassment than men, especially for non-consensual image sharing. Women also prefer most platform responses compared to men, especially removing content and banning users; however, women are less favorable towards payment as a response. Addressing global gender-based violence online requires understanding how women experience online harms and how they wish for it to be addressed. This is especially important given that the people who build and govern technology are not typically those who are most likely to experience online harms.more » « less
-
This paper focuses on embodied visibility emerging in social Virtual Reality (VR) as a new lens to explore how queer users build and experience visibility in nuanced ways. Drawing on 29 queer social VR users’ experiences across various countries and cultures, we identify three main strategies for building and experiencing embodied visibility in social VR, limitations of each strategy, and impacts of such visibility on queer users’ identity practices online and offline. We broaden current studies on queer visibility online and expand the traditional lens of selective visibility by highlighting how embodiment both supports and challenges the multidimensional online presentations of queer identity. We also propose potential design considerations to further support diverse queer users’ visibility in social VR and inform future directions for creating inclusive online social experiences.more » « less
-
null (Ed.)Online aggression represents a serious, and regularly occurring, social problem. In this piece the authors consider derogatory, harmful messages on the social media platform, Twitter, that target one of three groups of women, Asians, Blacks, and Latinx. The research focuses on messages that include one of the most common female slurs, “b!tch.” The findings of this chapter reveal that aggressive messages oriented toward women of color can be vicious and easily accessible (located in fewer than 30 seconds). Using an intersectional approach, the authors note the distinctive experiences of online harassment for women of color. The findings highlight the manner in which detrimental stereotypes are reinforced, including that of the “eroticized and obedient Asian woman,” the “angry Black woman,” and the “poor Latinx woman.” In some exceptions, women use the term “b!tch” in a positive and empowering manner, likely in an attempt to “reclaim” one of the common words used to attack females. Applying a social network perspective, we illustrate the tendency of typically hostile tweets to develop into interactive network conversations, where the original message spreads beyond the victim, and in the case of public individuals, quite widely. This research contributes to a deeper understanding of the processes that lead to online harassment, including the fortification of typical norms and social dominance. Finally, the authors find that messages that use the word “b!tch” to insult Asian, Black, and Latinx women are particularly damaging in that they reinforce traditional stereotypes of women and ethnoracial minorities, and these messages possess the ability to extend to wider audiences.more » « less
- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Journal Article:
- https://doi.org/10.1145/3610027
