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Title: Towards Leveraging AI-based Moderation to Address Emergent Harassment in Social Virtual Reality
Extensive HCI research has investigated how to prevent and mitigate harassment in virtual spaces, particularly by leveraging human-based and Artificial Intelligence (AI)-based moderation. However, social Virtual Reality (VR) constitutes a novel social space that faces both intensified harassment challenges and a lack of consensus on how moderation should be approached to address such harassment. Drawing on 39 interviews with social VR users with diverse backgrounds, we investigate the perceived opportunities and limitations for leveraging AI-based moderation to address emergent harassment in social VR, and how future AI moderators can be designed to enhance such opportunities and address limitations. We provide the first empirical investigation into re-envisioning AI’s new roles in innovating content moderation approaches to better combat harassment in social VR. We also highlight important principles for designing future AI-based moderation incorporating user-human-AI collaboration to achieve safer and more nuanced online spaces.  more » « less
Award ID(s):
2112878
PAR ID:
10462213
Author(s) / Creator(s):
; ; ; ;
Date Published:
Journal Name:
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
Page Range / eLocation ID:
1 to 17
Format(s):
Medium: X
Sponsoring Org:
National Science Foundation
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