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Title: "I Go Beyond and Beyond" Examining the Invisible Work of Home Health Aides
Home health aides are paid professionals who provide long-term care to an expanding population of adults who need it. However, aides' work is often unrecognized by the broader caregiving team despite being in demand and crucial to care---an invisibility reinforced by ill-suited technological tools. In order to understand the invisible work aides perform and its relationship to technology design, we interviewed 13 aides employed by home care agencies in New York City. These aides shared examples that demonstrated the intertwined nature of both types of invisible work (i.e., emotions- and systems-based) and expanded the sociological mechanisms of invisibility (i.e., sociocultural, sociolegal, sociospatial) to include the sociotechnical. Through these findings, we investigate the opportunities, tensions, and challenges that could inform the design of tools created for these important, but often overlooked, frontline caregivers.  more » « less
Award ID(s):
2026577
PAR ID:
10463009
Author(s) / Creator(s):
; ; ; ; ; ; ;
Date Published:
Journal Name:
Proceedings of the ACM on Human-Computer Interaction
Volume:
7
Issue:
CSCW1
ISSN:
2573-0142
Page Range / eLocation ID:
1 to 21
Format(s):
Medium: X
Sponsoring Org:
National Science Foundation
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