An official website of the United States government
Abstract The future of work will be measured. The increasing and widespread adoption of analytics, the use of digital inputs and outputs to inform organizational decision making, makes the communication of data central to organizing. This article applies and extends signaling theory to provide a framework for the study of analytics as communication. We report three cases that offer examples of dubious, selective, and ambiguous signaling in the activities of workers seeking to shape the meaning of data within the practice of analytics. The analysis casts the future of work as a game of strategic moves between organizations, seeking to measure behaviors and quantify the performance of work, and workers, altering their behavioral signaling to meet situated goals. The framework developed offers a guide for future examinations of the asymmetric relationship between management and workers as organizations adopt metrics to monitor and evaluate work.
more »
« less
Contextualizing communication for digital innovation and the future of work
Abstract Digital innovation is the future of work. The ongoing and interlinked transformation of digital technologies, work, communication, and organizing raises important theoretical questions. Integrating recombination-based innovation theory and institutional theory of communication, this article contributes a novel framework that specifies the theoretical linkages between macro-level institutions and digital innovation: Social actors negotiate tensions arising from multiple institutional logics through (a) attention allocation; (b) sensemaking; and (c) external, boundary-spanning networking. The framework can advance the study of communication by (a) reconciling conflicting and inconclusive empirical findings; (b) targeting research efforts; and (c) responding to critiques of communication scholarship as failing to address social contexts. By focusing on digital innovation and the interplay between societal structures and communicative action in shaping it, this article advances scholarly discussions on the future of work, conceptualizing digital innovation as an institutional as well as communicative accomplishment.
more »
« less
- Award ID(s):
- 1750731
- PAR ID:
- 10468002
- Publisher / Repository:
- Oxford University Press
- Date Published:
- Journal Name:
- Journal of Communication
- Volume:
- 74
- Issue:
- 1
- ISSN:
- 0021-9916
- Format(s):
- Medium: X Size: p. 36-47
- Size(s):
- p. 36-47
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
null (Ed.)Objectives. To increase the scale and efficacy of health promotion practice, culturally responsive approaches to well-being are needed in both communication and practice innovation. This mixed-methods evaluation sought to identify specific mechanisms used in a promising practice model and offers a potential theoretical framework to support public health programs in integrating culture and social justice into communication and intervention programs. Study Design. Rooted at the intersection of ethnographic and phenomenological worldviews, this mixed-methods, retrospective process evaluation used publicly available empirical and experiential data centered on the arts, science, and social justice to identify critical mechanisms used and incorporate them into an emergent theoretical framework. Method. The retrospective process evaluation used an ethnography-informed approach combined with scientific literature reviews. To integrate adjacent ideas into the emergent theoretical framework, a phenomenologically informed theme development approach was used. Results. The evaluation resulted in a five-step framework, called MOTIF, with the potential to be utilized in diverse situational and geographic contexts. Data that surfaced from related literature reviews revealed adjacent mechanisms from positive psychology, critical consciousness theory, and innovation design that were incorporated into the emergent framework. Conclusion. MOTIF may offer a culturally responsive public health communication and innovation process capable of promoting health equity through the cultivation of relationships between artists, community participants, and public health agencies and researchers who collectively endeavor to craft innovative solutions for population health and well-being.more » « less
-
This article draws on a case study of how Massachusetts treatment courts responded to the COVID-19 pandemic to address two intersecting theoretical and policy questions: (1) How do actors who work within criminal legal organizations use the law to solve complex social and political problems? (2) How do organizations working within multiple, fragmented organizational fields respond to an exogenous shock? The findings draw on interviews with eighty-four treatment court judges and practitioners and build from neo-institutional approaches to the study of courts to show that legal actors and organizations pursue pragmatic approaches, strategically adapting to their external environments through buffering, which is protective, and innovation, which is transformative. Each strategy reflects the courts’ autonomy or dependence on other organizations in the criminal legal and social service fields. The findings also provide insight into the social process of legitimation as personnel aligned beliefs with adaptation strategies, shifting understandings of surveillance practices and the utility of sanctions to meet overall court goals.more » « less
-
null (Ed.)Education and psychology research has established STEM (science, technology, engineering, and mathematics) identities as an important factor in explaining student persistence in STEM fields. Few studies in social psychology of language or communication have investigated STEM identities, despite the fundamentally communicative nature of identity. Identity talk produced in semi-structured interviews with undergraduate engineering majors ( N = 16) at three U.S. universities was analyzed qualitatively using the Communication Theory of Identity (CTI) as a sensitizing framework. The analysis showed that these students’ STEM identities emphasized personal attributes such as work ethic and a desire to make a positive difference in the world as well as relationships with peers in engineering. A number of potential identity gaps which might present barriers to forming a STEM identity were also evident in the data. These results underscore the importance of a communicative (interactive and relational) perspective in understanding students’ development and expression of STEM identities.more » « less
-
null (Ed.)While many studies have demonstrated the efficacy of programs designed to increase underrepresented minority participation, this article establishes a guiding theoretical model which examines why such programs might work. Theoretical models are often used to support curricular innovation by specifying guidelines for how to design new programs intended to broaden participation in STEM. The theoretical model of the Performance Pyramid was used as the foundation to develop intrusive Peer Partnership Learning (PPL) communities and develop a measure of student needs. The PPL communities were designed for students to simultaneously take College Algebra and General Biology I and involved weekly sessions led by trained PPL leaders to reinforce course content and work on biology projects with imbedded math content. The augmented SSNS (SSNS-A) was developed to measures these students needs that are directly related to the Performance Pyramid constructs. In addition, other outcomes measures were selected to identify, analyze and address the barriers to student performance in both courses related to the seven support systems of the Performance Pyramid. This theory-based program was developed to (a) advance and test pedagogical linkages between biological and mathematical concepts; (b) improve, test, and refine the assessment instruments, and (c) test the acceptability and efficacy of a fully integrated biology-math curriculum on student performance and attitudes.more » « less
