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Social media platforms are playing increasingly critical roles in disaster response and rescue operations. During emergencies, users can post rescue requests along with their addresses on social media, while volunteers can search for those messages and send help. However, efficiently leveraging social media in rescue operations remains challenging because of the lack of tools to identify rescue request messages on social media automatically and rapidly. Analyzing social media data, such as Twitter data, relies heavily on Natural Language Processing (NLP) algorithms to extract information from texts. The introduction of bidirectional transformers models, such as the Bidirectional Encoder Representations from Transformers (BERT) model, has significantly outperformed previous NLP models in numerous text analysis tasks, providing new opportunities to precisely understand and classify social media data for diverse applications. This study developed and compared ten VictimFinder models for identifying rescue request tweets, three based on milestone NLP algorithms and seven BERT-based. A total of 3191 manually labeled disaster-related tweets posted during 2017 Hurricane Harvey were used as the training and testing datasets. We evaluated the performance of each model by classification accuracy, computation cost, and model stability. Experiment results show that all BERT-based models have significantly increased the accuracy of categorizing rescue-related tweets. The best model for identifying rescue request tweets is a customized BERT-based model with a Convolutional Neural Network (CNN) classifier. Its F1-score is 0.919, which outperforms the baseline model by 10.6%. The developed models can promote social media use for rescue operations in future disaster events.
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A Comparison Study for Disaster Tweet Classification Using Deep Learning Models
Effectively filtering and categorizing the large volume of user-generated content on social media during disaster events can help emergency management and disaster response prioritize their resources. Deep learning approaches, including recurrent neural networks and transformer-based models, have been previously used for this purpose. Capsule Neural Networks (CapsNets), initially proposed for image classification, have been proven to be useful for text analysis as well. However, to the best of our knowledge, CapsNets have not been used for classifying crisis-related messages, and have not been extensively compared with state-of-the-art transformer-based models, such as BERT. Therefore, in this study, we performed a thorough comparison between CapsNet models, state-of-the-art BERT models and two popular recurrent neural network models that have been successfully used for tweet classification, specifically, LSTM and Bi-LSTM models, on the task of classifying crisis tweets both in terms of their informativeness (binary classification), as well as their humanitarian content (multi-class classification). For this purpose, we used several benchmark datasets for crisis tweet classification, namely CrisisBench, CrisisNLP and CrisisLex. Experimental results show that the performance of the CapsNet models is on a par with that of LSTM and Bi-LSTM models for all metrics considered, while the performance obtained with BERT models have surpassed the performance of the other three models across different datasets and classes for both classification tasks, and thus BERT could be considered the best overall model for classifying crisis tweets.
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- Award ID(s):
- 1741345
- PAR ID:
- 10472648
- Publisher / Repository:
- SCITEPRESS - Science and Technology Publications
- Date Published:
- Journal Name:
- Proceedings of the 12th International Conference on Data Science, Technology and Applications DATA
- Volume:
- 1
- ISBN:
- 978-989-758-664-4
- Page Range / eLocation ID:
- 152 to 163
- Subject(s) / Keyword(s):
- Tweet Classification, Capsule Neural Networks, BERT, LSTM, Bi-LSTM.
- Format(s):
- Medium: X
- Location:
- Rome, Italy
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.5220/0012129300003541
