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Sidewalk delivery robots are being deployed as a form of last-mile delivery. While many such robots have been deployed on college campuses, fewer have been piloted on public sidewalks. Furthermore, there have been few observational studies of robots and their interactions with pedestrians. To better understand how sidewalk robots might integrate into public spaces, the City of Pittsburgh, Pennsylvania conducted a pilot of sidewalk delivery robots to understand possible uses and the challenges that could arise in interacting with people in the city. Our team conducted ethnographic observations and intercept interviews to understand how residents perceived of and interacted with sidewalk delivery robots over the course of the public pilot. We found that people with limited knowledge about the robots crafted stories about their purpose and function. We observed the robots causing distractions and obstructions with different sidewalk users (including children and dogs), witnessed people helping immobilized robots, and learned about potential accessibility issues that the robots may pose. Based on our findings, we contribute a set of recommendations for future pilots, as well as questions to guide future design for robots in public spaces.
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The Robot in Our Path: Investigating the Perceptions of People with Motor Disabilities on Navigating Public Space Alongside Sidewalk Robots
Sidewalk robots are becoming increasingly common worldwide, yet their operation on public walkways presents challenges for pedestrians. This is especially true for people with motor disabilities (PWMD) who already manage obstacles such as inadequate ramps and public incivility. The addition of sidewalk robots could further intensify these difficulties, which poses an urgent need to examine how the design of sidewalk robots may influence the daily navigation experiences of PWMD. This poster illustrates findings from semi-structured interviews with ten PWMD, providing insights into their perspectives on the presence of sidewalk robots. The study uncovers potential conflicts in shared sidewalk use and the adaptive actions PWMD described needing to undertake in response. Interviewees raised concerns about whether the robots could accommodate the needs of PWMD, as compared to people walking on foot, and the repercussions of any shortcomings in this regard. Our research also examines tensions stemming from different robotic design choices, indicating the necessity for more accessible public robot designs. We further delve into PWMD’s interaction needs and modalities for routine operation and in the event of robot malfunction. As cities increasingly allow for the deployment of robots in public spaces, this work seeks to inform equitable design and deployment guidelines for sidewalk robots and calls for further research into the implications of the rise of public robots for the diverse populations that make up any given municipality.
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- Award ID(s):
- 2125350
- PAR ID:
- 10488129
- Publisher / Repository:
- ACM
- Date Published:
- Journal Name:
- Proceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility
- ISBN:
- 9798400702204
- Page Range / eLocation ID:
- 1 to 6
- Format(s):
- Medium: X
- Location:
- New York NY USA
- Sponsoring Org:
- National Science Foundation
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