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Workplaces are increasingly adopting emotion AI, promising benefits to organizations. However, little is known about the perceptions and experiences of workers subject to emotion AI in the workplace. Our interview study with (n=15) US adult workers addresses this gap, finding that (1) participants viewed emotion AI as a deep privacy violation over the privacy of workers’ sensitive emotional information; (2) emotion AI may function to enforce workers’ compliance with emotional labor expectations, and that workers may engage in emotional labor as a mechanism to preserve privacy over their emotions; (3) workers may be exposed to a wide range of harms as a consequence of emotion AI in the workplace. Findings reveal the need to recognize and define an individual right to what we introduce as emotional privacy, as well as raise important research and policy questions on how to protect and preserve emotional privacy within and beyond the workplace.
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A Systematic Review of Biometric Monitoring in the Workplace: Analyzing Socio-technical Harms in Development, Deployment and Use
Modern advances in AI have increased employer interest in tracking workers’ biometric signals — e.g., their brainwaves and facial expressions — to evaluate and make predictions about their performance and productivity. These technologies afford managers information about internal emotional and physiological states that were previously accessible only to individual workers, raising new concerns around worker privacy and autonomy. Yet, the research literature on the impact of AI-powered biometric work monitoring (AI-BWM) technologies on workers remains fragmented across disciplines and industry sectors, limiting our understanding of its impacts on workers at large. In this paper, we sytematically review 129 papers, spanning varied disciplines and industry sectors, that discuss and analyze the impact of AI-powered biometric monitoring technologies in occupational settings. We situate this literature across a process model that spans the development, deployment, and usage phases of these technologies. We further draw on Shelby et al.’s Taxonomy of Socio-technical Harms in AI systems to systematize the harms experienced by workers across the three phases of our process model. We find that the development, deployment, and sustained use of AI-powered biometric work monitoring technologies put workers at risk of a number of the socio-technical harms specified by Shelby et al.: e.g., by forcing workers to exert additional emotional labor to avoid flagging unreliable affect monitoring systems, or through the use of these data to make inferences about productivity. Our research contributes to the field of critical AI studies by highlighting the potential for a cascade of harms to occur when the impact of these technologies on workers is not considered at all phases of our process model.
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- Award ID(s):
- 2316768
- PAR ID:
- 10543402
- Publisher / Repository:
- ACM
- Date Published:
- ISBN:
- 9798400704505
- Page Range / eLocation ID:
- 920 to 932
- Format(s):
- Medium: X
- Location:
- Rio de Janeiro Brazil
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1145/3630106.3658945
