An official website of the United States government
The relationship between local governments and the general public is being redefined by the increasing use of online platforms that enable participatory reporting of non-emergency urban issues, such as potholes and illegal graffiti by concerned citizens to their local authorities. In this work, we study, for the first time, participatory reporting data together with neighborhood-level demographics, socioeconomic indicators, and pedestrian friendliness and transit and bike scores, across multiple neighborhoods in the Capital District of the New York State. Our data-driven approach offers a large-scale, low-cost alternative to traditional survey methods, and provides insights on citizen participation and satisfaction, and public value creation on such platforms. Our findings can be used to guide government service departments to work more closely with each neighborhood to improve the offline and online communication channels through which citizens can report urban issues.
more »
« less
This content will become publicly available on April 1, 2026
Inequality and its strain on local Governments: Do external interventions Help?
Socioeconomic inequalities complicate the local governance process, especially in low- and middle-income countries. With limited public resources and high socioeconomic inequalities, local governments can find themselves in a vicious circle of increasing inequalities, declining ability to address needs, and mounting social problems. Here, we investigate a possible way out of the vicious circle: policy interventions that help reduce the strain of inequality on local government responsiveness. We argue that interventions are effective in dampening the strain when these recognize the leadership role of local government officials. To test our arguments, we analyze longitudinal data on how citizen satisfaction with local governments varies in 56 Chilean territories over a 15-year period. We find that high socioeconomic inequality is associated with lower overall citizen satisfaction with local government performance, but exogenous interventions can dampen this association when local politicians take the lead in planning and implementing the interventions.
more »
« less
- PAR ID:
- 10561831
- Publisher / Repository:
- Science Direct
- Date Published:
- Journal Name:
- World Development
- Volume:
- 188
- Issue:
- C
- ISSN:
- 0305-750X
- Page Range / eLocation ID:
- 106855
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
City governments incorporate ICTs into government services to improve citizen participation and access to those services. Too much dependence on technology, however, can lead to concerns about creating a digital divide between different groups of citizens. The potential for digital inequality is a critical issue that can be exacerbated by insufficient attention being paid to vulnerabilities across communities. Given that socio-economically vulnerable populations are the ones who need government services the most, especially during disaster events, it is critical to investigate the extent to which digital inequality is an issue for technology-based government services. With this in mind, this paper analyzes the use of different technology-enabled access options for a representative eGovernment service system, the New York City 311 service system, in the early stages of the COVID-19 pandemic. Two sets of socio-economically distinct locations in New York City are compared, using average income as a proxy for vulnerability, to draw conclusions about potential inequalities in such a system during a crisis.more » « less
-
Abstract This paper studies the political determinants of inequalities in government interventions under majoritarian (MAJ) and proportional representation (PR) systems. We propose a probabilistic voting model of electoral competition with highly targetable government interventions and heterogeneous localities. We uncover a novel relative electoral sensitivity effect that affects government interventions only under MAJ systems. This effect tends to reduce inequality in government interventions under MAJ systems when districts are composed of sufficiently homogeneous localities. This effect goes against the conventional wisdom that MAJ systems are necessarily more conducive to inequality than PR systems. We illustrate the empirical relevance of our results with numerical simulations on possible reforms of the US Electoral College.more » « less
-
Janssen, Marijn; Janowski, Tomasz Tomasz (Ed.)This paper examines the relationship between digital transparency and citizens' participation in government activity, specifically, online crowdsourcing. Many local governments have enhanced service transparency by disclosing and sharing information of government activities in digital format. These digital-driven transparency mechanisms often introduce interactive, tailor-made, and user-generating features to online government platforms. This paper explores the efficacy of digital transparency on citizens' participation in online crowdsourcing activities and its heterogeneous influences on various socioeconomic groups. Using the Propensity Score Matching and Difference-in-Differences (PSM-DID) method, this study analyzes the impact of digitized information disclosure to citizens' participation in Sacramento 311, an online crowdsourcing platform. It is found that enhancing digital transparency promotes citizens' participation in online crowdsourcing activities. Furthermore, results suggest that the influence of digital transparency on citizen participation is short termed and varies across communities of different socioeconomic conditions.more » « less
-
Social scientists have highlighted jail incarceration as an important social problem in the United States. However, few national-level generalizable studies have investigated how the characteristics of communities and their local governments influence jail incarceration, despite jails being an intrinsically community-level institution largely run by county governments. In this paper, we ask how place-based community characteristics, particularly county government characteristics, are associated with jail incarceration. To answer this question, we draw primarily from two literatures, place-based punishment vulnerability and research on the local state, to develop a conceptual framework for analyzing local jail incarceration. We utilize a unique data set that includes primary data collected from county governments across the nation. We examine the extent to which socioeconomic, sociodemographic, and county government characteristics are associated with jail incarceration rates using multivariate regression analysis with state-fixed effects for 1400 counties. We find that elevated jail incarceration rates are found in high-poverty, evangelical counties of mid-level economic health with county governments that have introduced service cuts and have local leaders that engage in carceral entrepreneurship. These findings have important implications for the study of jails across the United States.more » « less
