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The relationship between local governments and the general public is being redefined by the increasing use of online platforms that enable participatory reporting of non-emergency urban issues, such as potholes and illegal graffiti by concerned citizens to their local authorities. In this work, we study, for the first time, participatory reporting data together with neighborhood-level demographics, socioeconomic indicators, and pedestrian friendliness and transit and bike scores, across multiple neighborhoods in the Capital District of the New York State. Our data-driven approach offers a large-scale, low-cost alternative to traditional survey methods, and provides insights on citizen participation and satisfaction, and public value creation on such platforms. Our findings can be used to guide government service departments to work more closely with each neighborhood to improve the offline and online communication channels through which citizens can report urban issues.
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This content will become publicly available on April 1, 2026
Inequality and its strain on local Governments: Do external interventions Help?
Socioeconomic inequalities complicate the local governance process, especially in low- and middle-income countries. With limited public resources and high socioeconomic inequalities, local governments can find themselves in a vicious circle of increasing inequalities, declining ability to address needs, and mounting social problems. Here, we investigate a possible way out of the vicious circle: policy interventions that help reduce the strain of inequality on local government responsiveness. We argue that interventions are effective in dampening the strain when these recognize the leadership role of local government officials. To test our arguments, we analyze longitudinal data on how citizen satisfaction with local governments varies in 56 Chilean territories over a 15-year period. We find that high socioeconomic inequality is associated with lower overall citizen satisfaction with local government performance, but exogenous interventions can dampen this association when local politicians take the lead in planning and implementing the interventions.
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- PAR ID:
- 10561831
- Publisher / Repository:
- Science Direct
- Date Published:
- Journal Name:
- World Development
- Volume:
- 188
- Issue:
- C
- ISSN:
- 0305-750X
- Page Range / eLocation ID:
- 106855
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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