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This content will become publicly available on July 21, 2026

Title: Bringing Context to the Underserved: Rethinking Context-Aware Design to Bridge the Digital Divide
The limited and highly variable resource dynamics of underserved communities, each with their own unique needs and values, underscore the need to integrate a context-aware approach when designing for these settings. Context-aware computing has long been a fundamental aspect of ubiquitous and pervasive systems, yet its application in Information and Communication Technologies for Development (ICT4D) remains limited. Existing context-aware approaches are predominantly designed for resource-rich environments and privileged communities, often failing to account for the unique constraints and dynamics of underserved populations. In this paper, we advocate for a paradigm shift in ICT system and service design to serve not only the privileged but also the underserved. Through the lens of two real-world case studies, we illustrate the contextual challenges faced by underserved communities and validate the design goals of our proposed framework by grounding them in real-world constraints, needs, and potential outcomes. Drawing upon existing literature and insights from the case studies, we first redefine context in ICT4D as a dynamic interplay of situated location, community needs, and limited resources, emphasizing a community-centered perspective. Building upon this definition, we conceptualize a more community-context-aware ICT4D design and propose enabling technologies for integrating community-in-the-loop methodologies, efficient resource allocation mechanisms, and context-aware service resiliency and adaptability strategies to enhance ICT services in resource-limited settings. By introducing a more context-aware approach to ICT4D, this paper aims to foster inclusivity, mitigate information inequity, and contribute to bridging the digital divide. Our work lays the foundation for future research on inclusive, resource-efficient, and community-driven context-aware ICT solutions.  more » « less
Award ID(s):
2209226 2145584 2430327
PAR ID:
10634522
Author(s) / Creator(s):
; ; ; ;
Publisher / Repository:
ACM
Date Published:
ISBN:
9798400714849
Page Range / eLocation ID:
647 to 665
Format(s):
Medium: X
Location:
Toronto ON Canada
Sponsoring Org:
National Science Foundation
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