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Understanding and characterizing how people interact in information-seeking conversations will be a crucial component in developing effective conversational search systems. In this paper, we introduce a new dataset designed for this purpose and use it to analyze information-seeking conversations by user intent distribution, co-occurrence, and flow patterns. The MSDialog dataset is a labeled conversation dataset of question answering (QA) interactions between information seekers and providers from an online forum on Microsoft products. The dataset contains more than 2,000 multi-turn QA dialogs with 10,000 utterances that are annotated with user intents on the utterance level. Annotations were done using crowdsourcing. With MSDialog, we find some highly recurring patterns in user intent during an information-seeking process. They could be useful for designing conversational search systems. We will make our dataset freely available to encourage exploration of information-seeking conversation models.
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Feedstack: Layering Structured Representations Over Unstructured Feedback to Scaffold Human–AI Conversation
Not AvailableMany conversational user interfaces facilitate linear conversations with turn-based dialogue, similar to face-to-face conversations between people. However, digital conversations can afford more than simple back-and-forth; they can be layered with interaction techniques and structured representations that scaffold exploration, reflection, and shared understanding between users and AI systems. We introduce Feedstack, a speculative interface that augments feedback conversations with layered affordances for organizing, navigating, and externalizing feedback. These layered structures serve as a shared representation of the conversation that can surface user intent and reveal underlying design principles. This work represents an early exploration of this vision using a research-through-design approach. We describe system features and design rationale, and present insights from two formative (n=8, n=8) studies to examine how novice designers engage with these layered supports. Rather than presenting a conclusive evaluation, we reflect on Feedstack as a design probe that opens up new directions for conversational feedback systems.
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- Award ID(s):
- 2150152
- PAR ID:
- 10663298
- Publisher / Repository:
- ACM
- Date Published:
- Page Range / eLocation ID:
- 1 to 6
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript
- Conference Paper:
- https://doi.org/10.1145/3719160.3737636
