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Smart home devices are constantly exchanging data with a variety of remote endpoints. This data encompasses diverse information, from device operation and status to sensitive user information like behavioral usage patterns. However, there is a lack of transparency regarding where such data goes and with whom it is potentially shared. This paper investigates the diverse endpoints that smart home Internet-of-Things (IoT) devices contact to better understand and reason about the IoT backend infrastructure, thereby providing insights into potential data privacy risks. We analyze data from 5,413 users and 25,123 IoT devices using the IoT Inspector, an open-source application allowing users to monitor traffic from smart home devices on their networks. First, we develop semi-automated techniques to map remote endpoints to organizations and their business types to shed light on their potential relationships with IoT end products. We discover that IoT devices contact more third or support-party domains than first-party domains. We also see that the distribution of contacted endpoints varies based on the user's location and across vendors manufacturing similar functional devices, where some devices are more exposed to third parties than others. Our analysis also reveals the major organizations providing backend support for IoT smart devices and provides insights into the temporal evolution of cross-border data-sharing practices. 

The increased use of smart home devices (SHDs) on short- term rental (STR) properties raises privacy concerns for guests. While previous literature identifies guests’ privacy concerns and the need to negotiate guests’ privacy prefer- ences with hosts, there is a lack of research from the hosts’ perspectives. This paper investigates if and how hosts con- sider guests’ privacy when using their SHDs on their STRs, to understand hosts’ willingness to accommodate guests’ pri- vacy concerns, a starting point for negotiation. We conducted online interviews with 15 STR hosts (e.g., Airbnb/Vrbo), find- ing that they generally use, manage, and disclose their SHDs in ways that protect guests’ privacy. However, hosts’ prac- tices fell short of their intentions because of competing needs and goals (i.e., protecting their property versus protecting guests’ privacy). Findings also highlight that hosts do not have proper support from the platforms on how to navigate these competing goals. Therefore, we discuss how to improve platforms’ guidelines/policies to prevent and resolve conflicts with guests and measures to increase engagement from both sides to set ground for negotiation. 

Many households include children who use voice personal assistants (VPA) such as Amazon Alexa. Children benefit from the rich functionalities of VPAs and third-party apps but are also exposed to new risks in the VPA ecosystem. In this article, we first investigate “risky” child-directed voice apps that contain inappropriate content or ask for personal information through voice interactions. We build SkillBot—a natural language processing-based system to automatically interact with VPA apps and analyze the resulting conversations. We find 28 risky child-directed apps and maintain a growing dataset of 31,966 non-overlapping app behaviors collected from 3,434 Alexa apps. Our findings suggest that although child-directed VPA apps are subject to stricter policy requirements and more intensive vetting, children remain vulnerable to inappropriate content and privacy violations. We then conduct a user study showing that parents are concerned about the identified risky apps. Many parents do not believe that these apps are available and designed for families/kids, although these apps are actually published in Amazon’s “Kids” product category. We also find that parents often neglect basic precautions, such as enabling parental controls on Alexa devices. Finally, we identify a novel risk in the VPA ecosystem: confounding utterances or voice commands shared by multiple apps that may cause a user to interact with a different app than intended. We identify 4,487 confounding utterances, including 581 shared by child-directed and non-child-directed apps. We find that 27% of these confounding utterances prioritize invoking a non-child-directed app over a child-directed app. This indicates that children are at real risk of accidentally invoking non-child-directed apps due to confounding utterances. 

Users face various privacy risks in smart homes, yet there are limited ways for them to learn about the details of such risks, such as the data practices of smart home devices and their data flow. In this paper, we present Privacy Plumber, a system that enables a user to inspect and explore the privacy "leaks" in their home using an augmented reality tool. Privacy Plumber allows the user to learn and understand the volume of data leaving the home and how that data may affect a user's privacy -- in the same physical context as the devices in question, because we visualize the privacy leaks with augmented reality. Privacy Plumber uses ARP spoofing to gather aggregate network traffic information and presents it through an overlay on top of the device in an smartphone app. The increased transparency aims to help the user make privacy decisions and mend potential privacy leaks, such as instruct Privacy Plumber on what devices to block, on what schedule (i.e., turn off Alexa when sleeping), etc. Our initial user study with six participants demonstrates participants' increased awareness of privacy leaks in smart devices, which further contributes to their privacy decisions (e.g., which devices to block).