Note: When clicking on a Digital Object Identifier (DOI) number, you will be taken to an external site maintained by the publisher.
Some full text articles may not yet be available without a charge during the embargo (administrative interval).
What is a DOI Number?
Some links on this page may take you to non-federal websites. Their policies may differ from this site.
-
Free, publicly-accessible full text available June 21, 2027
-
Free, publicly-accessible full text available June 21, 2027
-
The rapid advancement of large language models (LLMs) has opened new possibilities for AI for good applications. As LLMs increasingly mediate online communication, their potential to foster empathy and constructive dialogue becomes an important frontier for responsible AI research. This work explores whether LLMs can serve not only as moderators that detect harmful content, but as mediators capable of understanding and de-escalating online conflicts. Our framework decomposes mediation into two subtasks: judgment, where an LLM evaluates the fairness and emotional dynamics of a conversation, and steering, where it generates empathetic, de-escalatory messages to guide participants toward resolution. To assess mediation quality, we construct a large Reddit-based dataset and propose a multi-stage evaluation pipeline combining principle-based scoring, user simulation, and human comparison. Experiments show that API-based models outperform open-source counterparts in both reasoning and intervention alignment when doing mediation. Our findings highlight both the promise and limitations of current LLMs as emerging agents for online social mediation.more » « lessFree, publicly-accessible full text available June 12, 2027
-
Free, publicly-accessible full text available May 5, 2027
-
Free, publicly-accessible full text available April 12, 2027
-
Free, publicly-accessible full text available February 22, 2027
-
Free, publicly-accessible full text available November 10, 2026
-
Free, publicly-accessible full text available November 10, 2026
An official website of the United States government
