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Abstract This article investigates the design decision facing original equipment manufacturers (OEMs) in determining the optimal degree of repairability by considering market dynamics. The article develops a game-theoretic model to optimize the degree of product repairability for smartphones in a market in which an OEM and a coalition of independent service providers compete in offering repair services. A survey is conducted to estimate the consumer-related parameters of the game theory model by considering factors such as repair cost, prior repair experience of customers, and the quality of repair services offered by the OEM and independent repair service providers. The findings reveal that regardless of the repairability level, the OEM's repair profits are maximized when a significant disparity in the quality of repair services between the OEM and their competitors exists. On the other hand, independent repair service providers' profits are maximized when there is a low disparity in the quality of repair services. Also, the results show why the adoption of a fully repairable device is not the optimal strategy adopted by OEMs. Instead, a sufficiently large degree of repairability can be the strategic choice, as it maximizes the total OEM's profits derived from both the sale of future products and the provision of repair services for previously sold devices. At the same time, this strategy can encourage repair practices among consumers toward a more sustainable society.more » « lessFree, publicly-accessible full text available July 1, 2026
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Each year, a significant number of single-use alkaline batteries with untapped energy are discarded. This study aims to analyze the usage patterns of alkaline batteries based on a dataset of 1021 used batteries, ranging from Size AA to 9V, collected from households in the State of New York. We measure the energy loss resulting from underutilized batteries and examine the corresponding environmental and economic impacts on a national scale. Discarded AA alkaline batteries maintain about 13 % of their initial energy, that results in an estimated annual energy loss of 660 MWh for all AA alkaline batteries in the U.S., and about 40 MWh in New York State. Annually in the U.S., consumers discard AA alkaline batteries with approximately $80 million worth of unused energy, including $4.8 million in New York State alone. We also show that the lifecycle impact of batteries should be multiplied by 1.25 to account for their underutilization. To address these issues, we propose actionable recommendations for improving battery consumption practices and facilitating End-of-Life/Use (EoL/U) recovery processes. The findings show the need for policy interventions to better manage battery usage and disposal toward reducing energy waste and mitigating environmental impacts.more » « less
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Mobile phones have become ‘essential-to-have’ devices for information-gathering and social communication. They are being technologically advanced, while they are readily available at affordable prices. This motivates consumers to upgrade their mobile phones more frequently. Given these considerations and the lack of accessible repair services, mobile phones have a relatively short life span. The underuse of mobile phones, despite the fact that they are made durable, may result in losses or value leakage. In this study, a probabilistic approach is proposed to quantify the value leakage that may occur due to consumer’s decision to not repair broken mobile phones and simply replace them with new ones. A group of 208 mobile phone users has been surveyed to capture consumer’s time-dependent willingness-to-pay for repair services. Then, consumer’s repair behavior is combined with manufacturer’s repair service pricing strategies to calculate the probability of repair or replacement decisions over the life span of mobile phones. Finally, the total expected leakage risk is derived for both consumers and manufacturers. For illustrative purposes, it is shown that a manufacturer may lose up to 331 million dollars over a period of five years due to consumers’ decisions to not repair their cracked-screen mobile phones and switch to another brand.more » « less
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Summary The remaining value within end‐of‐use/life hard disk drives (EoU/L HDDs) is often not optimally recovered. The improper collection and recovery of HDDs contribute not only to rising environmental and social concerns worldwide, but also to the transformation of the economy and a significant loss of value. Currently, the most preferred treatment option for used hard drives is to recover the metals with the highest recycling effectiveness, such as steel and aluminum, via a shredding‐based recycling process that results in both value and material leakages. The complexity of retrieving the remaining values within EoU/L HDDs demands a larger view of the global supply of HDDs available for recovery. The aim of this paper is to first identify the geographical patterns of transboundary global shipments of new and used HDDs between developing and developed regions, and then capture and quantify the value leakage by bringing several unique perspectives. Two analyses have been conducted. First, the loss of value due to the insufficient recovery of neodymium (Nd) at the global level is quantified. Second, the value leakage as a result of the delay on on‐time reuse of HDDs is captured. Furthermore, the central challenges toward proper recovery of HDDs, where consumer electronic industry can make significant contributions, have been identified. HDDs are well positioned to contribute important insights to the recovery of other electronic devices, so the findings from HDDs can be adopted for other types of electronics.more » « less
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