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  1. ; ; ; ; ( , Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems)
    Makerspaces are being introduced in a wide variety of settings, including community settings such as schools and libraries. Older adults are one group for whom making agendas are being pursued, with envisioned outcomes such as supporting agency and well-being. However, research on making and DIY with older adults typically study individuals who are already engaged in making practices or bring individuals in to a technology environment that has already been created. In this paper, we study the older adult-driven formation of a makerspace in an independent living community. Through an ethnographically-informed approach, we studied the ways that individuals considered appropriatemore »allocation of resources towards a makerspace, scoped activities, evaluated goals, and made trade-offs. Our analysis is centered around describing the way that this makerspace formed as well as three ways that individuals made sense of the makerspace as the planning unfolded: the openness of a space that promises to cater to interests of the population; the promise of a makerspace to involve more residents in technology, but the need to obscure the technology to make it appealing; and a valuation of the return on investment for limited financial and space resources. Our discussion contributes to supporting and studying early adoption of technology by older adults, complicates visions of “making for all,” and presents considerations regarding the often under-specified community of a makerspace.« less
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  2. ; ; ; ; ; ; ( , A Computing Community Consortium (CCC) Quadrennial Paper)
    Technology has the opportunity to assist older adults as they age in place, coordinate caregiving resources, and meet unmet needs through access to resources. Currently, older adults use consumer technologies to support everyday life, however these technologies are not always accessible or as useful as they can be. Indeed, industry has attempted to create smart home technologies (e.g., Microsoft HomeOS, Intel CareNet) with older adults as a target user group, however these solutions are oftenmore focused on the technical aspects and are short lived. In this paper, we advocate for older adults being involved in the design process - frommore »initial ideation to product development to deployment. We encourage federally funded researchers and industry to create compensated, diverse older adult advisory boards to address stereotypes about aging while ensuring their needs are considered. We envision artificial intelligence (AI) systems that augment resources instead of replacing them - especially in under-resourced communities. Older adults rely on their caregiver networks and community organizations for social, emotional, and physical support; thus, AI should be used to coordinate resources better and lower the burden of connecting with these resources. Although sociotechnical smart systems can help identify needs of older adults, the lack of affordable research infrastructure and translation of findings into consumer technology perpetuates inequities in designing for diverse older adults. In addition, there is a disconnect between the creation of smart sensing systems and creating understandable, actionable data for older adults and caregivers to utilize. We ultimately advocate for a well-coordinated research effort across the United States that connects older adults, caregivers, community organizations, and researchers together to catalyze innovative and practical research for all stakeholders.« less
    Accepted Manuscript Full Text Available
  3. ; ; ; ; ; ; ( , nA)
    Accepted Manuscript Full Text Available
  4. ; ( , 2ND ANNUAL SYMPOSIUM ON HCI EDUCATION)
    Educators have been working towards creating a more diverse computing community by engaging people in designing with computing technology. We present a Teachable Moment demonstration of paper circuits — one hands-on activity to engage people in learning about and designing with electronic circuits. Paper circuits is a fast, inexpensive introduction to circuits, that has the flexibility to also be used for interactive prototypes or Wizard-of-Oz. To this end, we describe a basic paper circuits activity in detail and suggest how paper circuits could be used as a prototyping design tool for HCI educators.
    Accepted Manuscript Full Text Available
  5. ; ; ; ; ( , Proceedings of the Conference on Human Factors in Computing Systems (CHI))
    Full Text Available 
  6. ; ; ; ; ; ( , Proceedings of the 14th EAI International Conference on Pervasive Computing Technologies for Healthcare)
    As the worldwide population ages, HCI researchers are designing technologies to better support older adults. We investigated how older adult crafters would customize technologies using electronics by building on their crafting skills. This supported them to explore customizing devices for themselves and advance the design of pervasive health technologies for older adults. We first conducted a survey of 42 older adult crafters to learn more about their crafting habits and gauge interest in technology and health tracking. We then conducted a participatory design workshop with 10 older adult crafters, focused on mutual learning to support them in prototyping how theymore »would customize technology with maker electronics. They brainstormed customized devices around health, games, and safety, as well as aesthetically enhanced artifacts integrating electronics. We discuss how promoting older adult crafters to design and build customized pervasive health technologies impacts future research, and we provide guidelines on how to do so.« less
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  7. ; ; ; ; ( , Journal of Medical Internet Research)
    Background Online physician reviews are an important source of information for prospective patients. In addition, they represent an untapped resource for studying the effects of gender on the doctor-patient relationship. Understanding gender differences in online reviews is important because it may impact the value of those reviews to patients. Documenting gender differences in patient experience may also help to improve the doctor-patient relationship. This is the first large-scale study of physician reviews to extensively investigate gender bias in online reviews or offer recommendations for improvements to online review systems to correct for gender bias and aid patients in selecting amore »physician. Objective This study examines 154,305 reviews from across the United States for all medical specialties. Our analysis includes a qualitative and quantitative examination of review content and physician rating with regard to doctor and reviewer gender. Methods A total of 154,305 reviews were sampled from Google Place reviews. Reviewer and doctor gender were inferred from names. Reviews were coded for overall patient experience (negative or positive) by collapsing a 5-star scale and coded for general categories (process, positive/negative soft skills), which were further subdivided into themes. Computational text processing methods were employed to apply this codebook to the entire data set, rendering it tractable to quantitative methods. Specifically, we estimated binary regression models to examine relationships between physician rating, patient experience themes, physician gender, and reviewer gender). Results Female reviewers wrote 60% more reviews than men. Male reviewers were more likely to give negative reviews (odds ratio [OR] 1.15, 95% CI 1.10-1.19; P<.001). Reviews of female physicians were considerably more negative than those of male physicians (OR 1.99, 95% CI 1.94-2.14; P<.001). Soft skills were more likely to be mentioned in the reviews written by female reviewers and about female physicians. Negative reviews of female doctors were more likely to mention candor (OR 1.61, 95% CI 1.42-1.82; P<.001) and amicability (OR 1.63, 95% CI 1.47-1.90; P<.001). Disrespect was associated with both female physicians (OR 1.42, 95% CI 1.35-1.51; P<.001) and female reviewers (OR 1.27, 95% CI 1.19-1.35; P<.001). Female patients were less likely to report disrespect from female doctors than expected from the base ORs (OR 1.19, 95% CI 1.04-1.32; P=.008), but this effect overrode only the effect for female reviewers. Conclusions This work reinforces findings in the extensive literature on gender differences and gender bias in patient-physician interaction. Its novel contribution lies in highlighting gender differences in online reviews. These reviews inform patients’ choice of doctor and thus affect both patients and physicians. The evidence of gender bias documented here suggests review sites may be improved by providing information about gender differences, controlling for gender when presenting composite ratings for physicians, and helping users write less biased reviews.« less
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  8. ; ; ; ; ; ( , ended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems)
    Conducting HCI research with people living with HIV in face-to-face settings can be challenging in terms of recruitment and data collection due to HIV-related stigma. In this case study, we share our experiences from conducting research remotely in two studies using the Asynchronous Remote Communities method with participants recruited from in-person and online support groups, respectively. Our findings and discussion around challenges, best practices, and lessons learned during the phases of recruitment and data collection expand and further support the suitability of the method to conduct research remotely with a highly stigmatized population.
    Full Text Available 
  9. ; ; ; ; ; ( , Proceedings of the Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth ’20))
    As the worldwide population ages, HCI researchers are designing technologies to better support older adults. We investigated how older adult crafters would customize technologies using electronics by building on their crafting skills. This supported them to explore customizing devices for themselves and advance the design of per- vasive health technologies for older adults. We first conducted a survey of 42 older adult crafters to learn more about their crafting habits and gauge interest in technology and health tracking. We then conducted a participatory design workshop with 10 older adult crafters, focused on mutual learning to support them in prototyp- ingmore »how they would customize technology with maker electronics. They brainstormed customized devices around health, games, and safety, as well as aesthetically enhanced artifacts integrating elec- tronics. We discuss how promoting older adult crafters to design and build customized pervasive health technologies impacts future research, and we provide guidelines on how to do so.« less
    Accepted Manuscript Full Text Available
  10. ; ; ( , CHI EA '19 Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems)
    Researchers have designed technologies for and with older adults to help them age in place, but there is an opportunity to support older adults in creating customized smart devices for themselves through electronic toolkits. We developed a plan for iterating on Craftec - one of the first electronic toolkits designed for older adults - informed by the results of a participatory design workshop and user evaluation. We focused on supporting older adults to create exemplar artifacts, such as medication adherence systems. We contribute the exemplars and the current plan for components of the Craftec system as a way to supportmore »older adults to design technology for themselves.« less
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