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Cellular service carriers often employ reactive strategies to assist customers who experience non-outage related individual service degradation issues (e.g., service performance degradations that do not impact customers at scale and are likely caused by network provisioning issues for individual devices). Customers need to contact customer care to request assistance before these issues are resolved. This paper presents our experience with PACE (ProActive customer CarE), a novel, proactive system that monitors, troubleshoots and resolves individual service issues, without having to rely on customers to first contact customer care for assistance. PACE seeks to improve customer experience and care operation efficiency by automatically detecting individual (non-outage related) service issues, prioritizing repair actions by predicting customers who are likely to contact care to report their issues, and proactively triggering actions to resolve these issues. We develop three machine learning-based prediction models, and implement a fully automated system that integrates these prediction models and takes resolution actions for individual customers.We conduct a large-scale trace-driven evaluation using real-world data collected from a major cellular carrier in the US, and demonstrate that PACE is able to predict customers who are likely to contact care due to non-outage related individual service issues with high accuracy. We further deploy PACE into this cellular carrier network. Our field trial results show that PACE is effective in proactively resolving non-outage related individual customer service issues, improving customer experience, and reducing the need for customers to report their service issues. 

We consider the task of learning a parametric Continuous Time Markov Chain (CTMC) sequence model without examples of sequences, where the training data consists entirely of aggregate steady-state statistics. Making the problem harder, we assume that the states we wish to predict are unobserved in the training data. Specifically, given a parametric model over the transition rates of a CTMC and some known transition rates, we wish to extrapolate its steady state distribution to states that are unobserved. A technical roadblock to learn a CTMC from its steady state has been that the chain rule to compute gradients will not work over the arbitrarily long sequences necessary to reach steady state —from where the aggregate statistics are sampled. To overcome this optimization challenge, we propose ∞-SGD, a principled stochastic gradient descent method that uses randomly-stopped estimators to avoid infinite sums required by the steady state computation, while learning even when only a subset of the CTMC states can be observed. We apply ∞-SGD to a real-world testbed and synthetic experiments showcasing its accuracy, ability to extrapolate the steady state distribution to unobserved states under unobserved conditions (heavy loads, when training under light loads), and succeeding in difficult scenarios where even a tailor-made extension of existing methods fails. 

The Purdue Live Security Analyzer (PULSAR) is a state-of-the-art, high speed network monitoring and intrusion detection system designed to enhance the security of Purdue University's research cyberinfrastructure. PULSAR project goals include empowering domain scientists to conduct research at Purdue with heightened cybersecurity requirements and engaging undergraduate students through the design, deployment and operation of advanced cyberinfrastructure. Deployment strategies and design decisions are discussed, ultimately providing a recipe book for other institutions to use as a guide for effective implementation of a large scale intrusion detection system for Science DMZs. 

Resource flexing is the notion of allocating resources on-demand as workload changes. This is a key advantage of Virtualized Network Functions (VNFs) over their non-virtualized counterparts. However, it is difficult to balance the timeliness and resource efficiency when making resource flexing decisions due to unpredictable workloads and complex VNF processing logic. In this work, we propose an Elastic resource flexing system for Network functions VIrtualization (ENVI) that leverages a combination of VNF-level features and infrastructure-level features to construct a neural-network-based scaling decision engine for generating timely scaling decisions. To adapt to dynamic workloads, we design a window-based rewinding mechanism to update the neural network with emerging workload patterns and make accurate decisions in real time. Our experimental results for real VNFs (IDS Suricata and caching proxy Squid) using workloads generated based on real-world traces, show that ENVI provisions significantly fewer (up to 26%) resources without violating service level objectives, compared to commonly used rule-based scaling policies. 

There is a shortage of training programs for research cyber-facilitators and the need is only growing, especially in academia. This paper will discuss the importance of developing a workforce at the undergraduate level, creating a formal program for training and mentoring undergraduates in Research Computing at Purdue University, and how the approach to mentoring has evolved. The hands-on training and mentoring program has changed from one with students working as junior HPC administrators, performing hardware break-fix in a relative vacuum, to one with students working closely with their mentors, building real-world cyberinfrastructure solutions, such as distributed computing environments. More recently, the mentoring program has grown to include facilitating and supporting research applications with the Purdue user community. Finally, outcomes for the students in these programs lessons learned will be discussed.