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To support human decision making with machine learning models, we often need to elucidate patterns embedded in the models that are unsalient, unknown, or counterintuitive to humans. While existing approaches focus on explaining machine predictions with real-time assistance, we explore model-driven tutorials to help humans understand these patterns in a training phase. We consider both tutorials with guidelines from scientific papers, analogous to current practices of science communication, and automatically selected examples from training data with explanations. We use deceptive review detection as a testbed and conduct large-scale, randomized human-subject experiments to examine the effectiveness of such tutorials. We find that tutorials indeed improve human performance, with and without real-time assistance. In particular, although deep learning provides superior predictive performance than simple models, tutorials and explanations from simple models are more useful to humans. Our work suggests future directions for human-centered tutorials and explanations towards a synergy between humans and AI. 

Post-hoc explanations of machine learning models are crucial for people to understand and act on algorithmic predictions. An intriguing class of explanations is through counterfactuals, hypothetical examples that show people how to obtain a different prediction. We posit that effective counterfactual explanations should satisfy two properties: feasibility of the counterfactual actions given user context and constraints, and diversity among the counterfactuals presented. To this end, we propose a framework for generating and evaluating a diverse set of counterfactual explanations based on determinantal point processes. To evaluate the actionability of counterfactuals, we provide metrics that enable comparison of counterfactual-based methods to other local explanation methods. We further address necessary tradeoffs and point to causal implications in optimizing for counterfactuals. Our experiments on four real-world datasets show that our framework can generate a set of counterfactuals that are diverse and well approximate local decision boundaries, outperforming prior approaches to generating diverse counterfactuals. We provide an implementation of the framework at https://github.com/microsoft/DiCE.